Resident Review
Resident Reviews enable you to help us improve the services we deliver to residents.
A Resident Review looks at one of the services we deliver and offers recommendations on how we can improve by looking closely at performance information, speaking to staff and in some cases mystery shopping.
The team of residents will provide an independent check of our services, offering a valuable perspective on their actual customer experience.
The Resident Review is split into two parts which means that you can be a part of the steering group or the task and finish groups.