CCTV on PCH Estates

Privacy Notice – CCTV on PCH Estates 

Effective 18 September 2023 

At Plymouth Community Homes (PCH) we are committed to ensuring that your privacy is protected, and that data is used in accordance with the data protection legislation in force in England and Wales. 

This privacy notice sets out why we collect personal information from you, how we use it and who we may share it with. It also explains your individual rights under the current data protection legislation. 

If we ask you to provide information which can identify you, then we will only use it in accordance with this privacy notice.  

We may change this notice by updating it on our website. You should check the notice from time to time to ensure that you are happy with any changes. 

Any queries regarding this notice and our privacy practices can be sent to the company Data Protection Officer by email using governance@plymouthcommunityhomes.co.uk or by writing to the Head of Governance, who is also the Data Protection Officer at - 

Plymouth Community Homes 

Plumer House 

Tailyour Road 

Crownhill 

Plymouth 

PL6 5DH 

Alternatively, you can telephone us on 0808 230 6500 

Who we are 

Plymouth Community Homes Limited is a registered housing provider. Our registration number is 30637R. Our registered office is Plumer House, Tailyour Road, Crownhill Plymouth, PL6 5DH 

For the purposes of data protection legislation, Plymouth Community Homes Limited is a Data Controller  

Why we collect information  

We monitor areas using CCTV for a range of purposes as follows: 

• tenant safety 
• building security 
• crime prevention and prosecution of offenders 
• identifying accidents, incidents and emergency situations 

• deterring or investigating fly tipping or other anti-social behaviour  
• investigating tenancy breaches 

We process CCTV video images without your consent in pursuit of our legitimate interests to provide a safe and secure environment for our tenants and to protect the general interests and well-being of all building users. Further information about how we have balanced our legitimate interests and yours is available on request at governance@plymouthcommunityhomes.co.uk 

What we do with it 

We will use CCTV video images and sound recording to help with our investigations into any alleged crime, incident or safety related matter.  

How we collect your information 

Plymouth Community Homes monitors some areas surrounding PCH buildings and some communal areas by the use of CCTV cameras. 

How long we keep the information 

We will retain CCTV video images and sound recording for no more than 28 days unless the footage is being used to investigate an alleged crime or incident in which case it may be retained for up to 2 years following the conclusion of any investigation. 

We will securely dispose of all information after such times.  

Sharing your information 

CCTV images may be shared with lawyers, police and other agencies/partners working to prevent and/or investigate crime, public safety and anti-social behaviour. 

We may share your data where we are legally obliged or able to do so, for example: 

• to comply with the law (e.g., police, health authorities etc.) 
• to seek legal advice or in connection with court proceedings or other statutory action 

• to support valid insurance claims 
• where there is a clear health and safety risk 
• child protection and safeguarding issues 
• where there is a clear risk to yourself, staff and others 
• for the detection and prevention of crime, prosecution of offenders and for the detection and prevention of fraud 

How we store your information 

We are committed to ensuring that any images collected are secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information. 

Your Rights in relation to your personal data 

In certain circumstances, Data Protection legislation gives you a number of individual rights in relation to your personal data. These are as follows:  

• The Right to be Informed about how your data is managed – this right is met by this privacy notice and a range of other notices which relate to specific aspects of PCH, such as the CCTV privacy notice and the website privacy notice. 

• The Right of Access to your personal information – so that you can be aware of and verify what personal data we hold. Click here for details on how to apply for this right. 

• The Right of Rectification - to have any personal data corrected if it is inaccurate, incomplete or out of date.
• The Right of Erasure of your personal data – this only applies in certain circumstances, such as where you have given consent for us to hold information and you withdraw that consent.
• The Right to restrict processing – in certain circumstances you have the right to block or restrict how we process your data; 
• The Right to data portability – which in certain circumstances allows you to obtain obtain and reuse your personal data for your own purposes across different services 
• The Right to object - in certain circumstances, to the processing of personal data. In particular you have the right to object to being sent direct marketing information. 

• The Right not to be subject to automated decision making – Plymouth Community Homes does not do this 

More information on the individual rights and how they apply can be obtained by clicking here, or you can visit the ICO website (ico.org.uk) 

If you wish to exercise any of the above rights, please contact - 

Governance Team 

Plymouth Community Homes 

Plumer House 

Tailyour Road 

Crownhill 

Plymouth 

PL6 5DH 

 

Alternatively, you can make a request electronically, by email, to governance@plymouthcommunityhomes.co.uk.  

Making a complaint  

If you believe that Plymouth Community Homes has not handled your personal information correctly you have the right to make a complaint. You can raise a complaint in a number of different ways: 

• To a PCH staff member 
• At our offices at Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH 
• Through our website 

• Using social media 
• By telephone 
• In writing 

You also have the right to complain to the Supervisory Authority (ICO at ico.org.uk) about our data processing activities.  

You can also contact the Information Commissioner’s Office (ICO) at: 

Wycliffe House, Water Lane, Wilmslow, Cheshire 
SK9 5AF 

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Plymouth Community Homes collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests should be sent to the PCH Data Protection Officer at the above address. 

If you or someone you know would like this information in large print, braille, or translated into another language, please contact our Communications Team on 0808 230 6500 or email info@plymouthcommunityhomes.co.uk 

 

Plymouth Community Homes Group  

Registered Office: Plumer House, Tailyour Road, Plymouth, PL6 5DH  

 

Legal Status:  

Plymouth Community Homes Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 (which consolidates the Industrial and Provident Societies Acts) and is registered with the Financial Conduct Authority (registration 30637R) and the Regulator of Social Housing (registration L4543).  

At the time of issuing this Notice, Plymouth Community Homes Ltd has two wholly owned subsidiaries, Plymouth Community Homes Regeneration Company Ltd (PCHR), company number 7272688 and Plymouth Community Homes Energy Ltd (PCHE), company number 8028170. Both subsidiaries are incorporated under the Companies Act 2006.