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I think I can smell gas! 

If you think you can smell gas, suspect you may be suffering from the effects of carbon monoxide or if your carbon monoxide alarm is activated you need to call 0800 111 999 immediately.

This is available 24 hours a day, every day and is free to use.

It doesn't matter what time of day or night you ring - trained operators work round-the-clock waiting to take your call and give you advice on what to do. 

In the event of an emergency: 

  • Do not smoke or light matches
  • Do not turn electrical switches on or off
  • Open doors and windows
  • Turn off the meter at the control handle unless the meter is in the cellar
  • Call 0800 111 999

You'll be asked: 

  • The address/location of the suspected gas escape or gas emergency 
  • How many people are at the property where the smell is most noticeable 
  • How long the smell has been noticeable 
  • If the smell is coming from the cellar/basement 
  • Are any neighbours affected 
  • Your name and phone number 
  • Any special circumstances or access information 

All calls to the Gas Emergency Service may be recorded and monitored.

Carbon monoxide

If your carbon monoxide alarm sounds or you suspect a leak:

  • Stop using all appliances, switch them off, and open doors and windows to ventilate the property
  • Evacuate the property immediately - stay calm and avoid raising your heart rate  
  • Call the Gas Emergency number on 0800 111 999 to report the incident.
  • Don't go back into the property - wait for advice from the emergency services
  • Seek immediate medical help - you may not realise you've been affected by the carbon monoxide and going outside into fresh air won't treat any exposure by itself

To help you speak to the right person and get the right advice if you call PCH, we have added a 'key press' option to our phone lines. When you use the key press option, your call will be routed to the National Gas Emergency Service call centre

Repairs Freephone 0808 230 6500 - Press 1  

The only time the key press option should be used is if you suspect you have a gas leak, release of carbon monoxide or your carbon monoxide alarm is sounding.