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About

Our performance

We believe in providing great services to residents and it’s important we tell you how we’re achieving that

We measure our performance every three months to help us stay on track and you can find the reports below. We use them to check that we are doing what we said and meeting the targets in our Strategic Business Plan.

Tenant Satisfaction Measures

In April 2023, the Regulator of Social Housing (RSH) introduced 22 new measures to help assess the quality of services social landlords provide in England.

These have been developed to provide consistency in reporting and to drive up standards in social housing across the country, publishing our results allows you to see how we’re doing and for you to hold us to account for our performance.

Every two years we carry out a resident satisfaction survey called the STAR survey.

The last one was completed in 2018 and the results showed more than 91% of residents were satisfied with the overall service we provide as a landlord - a rise on the 2016 figures.

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