There's lots of ways you can get in touch with us
Our teams are on hand to help with your enquiry.
Your feedback matters to us and we welcome all your comments and queries about our services including possible suggestions for how we can improve.
If you would like to let us know where you've received excellent customer service, you can also leave a compliment. Any compliments relating to a PCH staff member will be shared with them so they can be recognised.
Ways to contact us
-
Fill out the form on this page
-
Login to your MyPCH account
Help and advice on MyPCH can be found here
-
-
For all general enquiries and repairs, call us on 0808 230 6500
-
Send us a message on social media
View our social media guidelines
-
Visit us in person at our Head Office
-
Write to us at Plymouth Community Homes, Plumer House, Tailyour Road, Plymouth PL6 5DH
We're open 9am to 5pm Monday to Thursday and 9am to 4.30pm on Friday. We're closed on the weekends and bank holidays.
Acceptable behaviour
We believe our residents should be heard and respected, and we also believe our staff have the same right – we will not tolerate verbal, written or physical abuse on our colleagues.
As an organisation, we have a zero-tolerance policy on abuse towards our staff, and our Reasonable Behaviour Policy outlines our approach to dealing with unacceptable actions or behaviour from customers, up to and including sending unacceptable behaviour letters, restricting the way residents can get hold of us, adding risk alerts to addresses or in extreme cases by prosecuting the individual.
Unacceptable behaviour by residents includes:
- Behaviour or language – verbal or written that may cause staff to feel afraid, threatened, intimidated or abused
- Threats
- Personal verbal abuse
- Derogatory or offensive remarks
- Rudeness
- Violence towards staff or contractors, including throwing objects
- Remarks regarding a person’s protected characteristics
- Inflammatory statements and unsubstantiated allegations
Make a complaint
Our complaints procedure, how to make a complaint and our complaints handling code self assessment
Find my housing team
Find out who your housing team are and how to get in touch with them
