How can we help you?

The best way to contact us is to use the form below or to go through the MyPCH online self-service portal. Please complete and submit it and one of our customer services team will be in touch.

  • Contact details

    We will always aim to get back to you within 24 hours. Have you used our self-service function yet? You can log into your MyPCH account anywhere, anytime to check your rent account balance, report a repair or update your contact details.

    Our Contact Details

    Repairs: 0808 230 6500 or 01752 237990

    Repairs Textphone Service for the Deaf and Hard of Hearing: 07899 848886

    Anti-Social Behaviour Out Of Hours Line0800 028 7377

    Debit/Credit Card Payment Line: 0844 557 8321

    Rent and Money Advice Line: 0800 028 0350 (8:30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays)

    Social Media

    Facebook: https://www.facebook.com/PlymouthCommunityHomes

    Twitter: @PlymCommHomes

     

  • Customer service standards

    Customer Service Standards

    We aim to deliver the highest standards of customer care at Plymouth Community Homes.

    To achieve this, we've developed a customer charter and set of customer service standards in consultation with our residents.

    The charter sets out things like how we communicate with you, how you can access our services and how we can keep you informed and fairness and equality.

    It covers the service you can expect from us in terms of advertising our homes, signing your tenancy and moving in, environmental services, estate inspections, anti-social behaviour and resident involvement, among others.

    Read the Customer Service Standards.

    Complaints and Comments

    We aim to deal with any feedback from customers at the first point of contact and as quickly as possible.

    Our Customer Complaints and Comments Policy sets out how we will deal with customer feedback, how it will be used to understand customers expectations and experiences and how it will improve service delivery.

    Read the Customer Complaints and Comments Policy. 

  • Head office

    Plumer House, Tailyour Rd, Crownhill, Plymouth, PL6 5DH

  • PCH city centre shop

    Frankfort Gate, Plymouth, PL1 1QD

  • Feedback

    We welcome all your feedback, comments and queries about our services. You can contact us in the following ways:

    Online

    Using our General Contact Form

    Telephone

    0808 230 6500 or 01752 237990

    Letter

    Plumer House, Tailyour Road, Crownhill, Plymouth PL6 5DH