There’s lots of ways you can get in touch with us
Your feedback matters to us and we welcome all your comments and queries about our services including possible suggestions for how we can improve.
If you would like to let us know where you've received excellent customer service, you can also leave a compliment. Any compliments relating to a PCH staff member will be shared with them so they can be recognised.
- Online
- Call us
- Visit us
Enquiry form
Fill out the enquiry form below.
Social media
MyPCH
Manage your home online, at any time, by logging into your MyPCH account, our online self-service portal.
- Check your rent account balance or invoices
- Make payments
- Report a repair
- Get in touch
- Update your details
- View your documents
- Manage your preferences
- Find out who your housing team are
Download the MyPCH app to your device:
How can I register for a MyPCH account?
Registering for a MyPCH account is quick and easy
1. Enter your first name, surname, date of birth and payment reference number
These details must match the ones we have on file for you. If you think any of these details may be out of date, you'll need to let us know. For example, you may have changed your surname or are using a shortened first name.
2. Set up your email address
Enter your email address. This email address must match the one we have on file for you so you'll need to let us know if you think we have an old email address for you.
3. Set up your password
Enter the password you want to use. We recommend using a mix of numbers, symbols and uppercase and lowercase letters.
4. Verify your account
We'll need to send you a code so you can verify your account. This is for online security. Please check your spam or junk folder if you don’t see the email. Verification links expire after a period of time, but you can get a new one if necessary.
Once you have received and entered the verification code, you'll have access to your online account.
Who can register for a MyPCH account?
Tenants, shared owners, garage tenants and main leaseholders can register for a MyPCH account.
If you are having trouble registering, send us an enquiry or message us through Live Chat or on social media.
How can I login?
Once you have registered for an account, you can login here using your email address and password. If you have forgotten your password, you can reset it here.
For all general enquiries and repairs, call us on 0808 230 6500.
- Anti-Social Behaviour out of hours line: 0800 028 7377
- Debit/credit card payment line: 0800 032 7100
- Rent and money advice line: 0800 028 0350 (8:30am to 5pm Monday to Thursday and 8:30am to 4:30pm on Fridays)
Head office
Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
Opening hours are:
- Monday: 9am to 5pm
- Tuesday: 9am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 9am to 5pm
- Friday: 9am to 4:30pm
- Saturday: closed
- Sunday: closed
Our city centre shop permanently closed from Thursday 31 August.
Read our Privacy Notice.
Make a complaint
Find my housing team
Customer Service Standards
We aim to deliver the highest standards of customer care at Plymouth Community Homes.
To achieve this, we've developed a customer charter and set of Customer Service Standards in consultation with our residents.
The charter sets out things like how we communicate with you, how you can access our services and how we can keep you informed and fairness and equality.
It covers the service you can expect from us in terms of advertising our homes, signing your tenancy and moving in, environmental services, estate inspections, anti-social behaviour and resident involvement, among others.
