Customer Service Standards
We aim to deliver the highest standards of customer care at Plymouth Community Homes.
To achieve this, we've developed a customer charter and set of customer service standards in consultation with our residents.
The charter sets out things like how we communicate with you, how you can access our services and how we can keep you informed and fairness and equality.
It covers the service you can expect from us in terms of advertising our homes, signing your tenancy and moving in, environmental services, estate inspections, anti-social behaviour and resident involvement, among others.
Read the Customer Service Standards.
Complaints and Comments
We aim to deal with any feedback from customers at the first point of contact and as quickly as possible.
Our Customer Complaints and Comments Policy sets out how we will deal with customer feedback, how it will be used to understand customers expectations and experiences and how it will improve service delivery.
Read the Customer Complaints and Comments Policy.