Contact

We're on hand to help with your enquiry and there's lots of ways you can get in touch with us

Your feedback matters to us and we welcome all your comments and queries about our services including possible suggestions for how we can improve.

If you would like to let us know where you've received excellent customer service, you can also leave a compliment. Any compliments relating to a staff member will be shared with them so they can be recognised.

If you have an emergency at any time, call us immediately on 0808 230 6500

Even if your emergency is during working hours, you still need to call us so we can speak to you as soon as possible.

If you need to contact us outside of our opening hours to report an emergency repair, your call will be directed to our out-of-hours service. If you request an emergency repair, please note that if it’s later assessed as a non‑emergency, a standard callout fee may apply.

Ways to contact us

Fill out the form on this page
Login to your MyPCH account

Help and advice on MyPCH can be found here
Email us
For all general enquiries and repairs, call us on 0808 230 6500
Send us a message on social media

View our social media guidelines
Visit us in person at our Head Office
Write to us at Plymouth Community Homes, Plumer House, Tailyour Road, Plymouth PL6 5DH

Our standard opening hours are 9am to 5pm Monday to Thursday and 9am to 4.30pm on Fridays. An out of hours service operates outside of these times for emergencies including on weekends and bank holidays.

Acceptable behaviour

We believe our residents should be heard and respected, and we also believe our staff have the same right – we will not tolerate verbal, written or physical abuse on our colleagues.

As an organisation, we have a zero-tolerance policy on abuse towards our staff, and our Reasonable Behaviour Policy outlines our approach to dealing with unacceptable actions or behaviour from customers, up to and including sending unacceptable behaviour letters, restricting the way residents can get hold of us, adding risk alerts to addresses or in extreme cases by prosecuting the individual.

Unacceptable behaviour by residents includes:

Behaviour or language – verbal or written that may cause staff to feel afraid, threatened, intimidated or abused
Threats
Personal verbal abuse
Derogatory or offensive remarks
Rudeness
Violence towards staff or contractors, including throwing objects
Remarks regarding a person’s protected characteristics
Inflammatory statements and unsubstantiated allegations

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To apply for a mutual exchange or to find out more information about exchanging, visit our Mutual Exchange page.

For all other mutual exchange enquiries, finishing completing the form below.

To find a full list of repairs, repsonsbilities and timescales, visit our Repairs page.

If you have an emergency, call us immediately on 0808 230 6500.

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Contact us

We're on hand to help with your enquiry and there's lots of ways you can get in touch with us