How can we help you?

Please be aware that due to the Coronavirus outbreak, all PCH buildings are closed to the public until further notice.


The best way to contact us is to go through the MyPCH online self-service portal. MyPCH lets you access your PCH rent account, report repairs and update your contact details from your mobile, tablet or PC, 24/7, wherever you are.

You can read our MyPCH FAQs here.

Alternatively, you can fill in the form below and submit it and one of our customer services team will be in touch.

  • Contact details

    We will always aim to get back to you within 24 hours. Have you used our self-service function yet? You can log into your MyPCH account anywhere, anytime to check your rent account balance, report a repair or update your contact details.

    Our Contact Details

    Repairs: 0808 230 6500 

    Repairs Textphone Service for the Deaf and Hard of Hearing: 07899 848886

    Anti-Social Behaviour Out Of Hours Line0800 028 7377

    Debit/Credit Card Payment Line: 0844 557 8321

    Rent and Money Advice Line: 0800 028 0350 (8:30am to 5pm Monday to Thursday and 8.30am to 4.30pm on Fridays)

    Social Media


    Twitter: @PlymCommHomes


  • Head office

    Plumer House, Tailyour Rd, Crownhill, Plymouth, PL6 5DH

  • PCH city centre shop

    Frankfort Gate, Plymouth, PL1 1QD

  • Feedback

    We welcome all your feedback, comments and queries about our services. You can contact us in the following ways:


    Using our General Contact Form


    0808 230 6500 or 01752 237990


    Plumer House, Tailyour Road, Crownhill, Plymouth PL6 5DH

Customer Service Standards

We aim to deliver the highest standards of customer care at Plymouth Community Homes.

With the current situation, there may be a delay in our response times. We would like to thank you for your patience.

To achieve this, we've developed a customer charter and set of customer service standards in consultation with our residents.

The charter sets out things like how we communicate with you, how you can access our services and how we can keep you informed and fairness and equality.

It covers the service you can expect from us in terms of advertising our homes, signing your tenancy and moving in, environmental services, estate inspections, anti-social behaviour and resident involvement, among others.

Read the Customer Service Standards.

Complaints and Comments

We aim to deal with any feedback from customers at the first point of contact and as quickly as possible.

Our Customer Complaints and Comments Policy sets out how we will deal with customer feedback, how it will be used to understand customers expectations and experiences and how it will improve service delivery.

Read the Customer Complaints and Comments Policy.