About
We're a leading social housing association focused on delivering great services and improving lives in the communities we work within
We are Plymouth’s largest social housing landlord with over 16,000 properties providing homes to over 35,000 people in Plymouth and the surrounding areas.
As well as affordable and social rent homes, our sales brand SO Living offer shared ownership, helping hundreds of local homeowners get on the property ladder.
We don’t just own homes; we are also a commercial landlord with over 170 shops across the city.
Plumer House is our Head Office and serves as a modern business centre which is home to long-term business tenants and available to hire for conferencing, training and meetings.
Our 10-year Strategic Business Plan is built around our vision and values which set out what we want to achieve and how we are going to make it happen.
The plan is broken down into four strategic themes with key priorities which explain how we intend to achieve our vision. These themes are underpinned by measurable outcomes which we’ll use to monitor our performance.
Our core purpose
We create high quality affordable homes and communities where people are proud to live.
Our vision
To be the best community-focused landlord delivering positive change to improve lives.
Our strategic themes
Your services
Putting residents first, delivering services people trust
Success:
- Clear Service Standards and Customer Service Strategy
- Efficiency gain of being 2 quartile or above for operating costs
- Customer satisfaction rates consistently between 85 to 90%
- 100% of services available online
Your home
Investing £2.1bn in upgrading and creating new sustainable, energy-efficient communities
Success:
- Up to 25,000 new homes
- Homes and Place Standard shaping investment
- £1.2bn deployed to create great homes
- Sustainable, resilient low-cost homes
Our people
A great place to work, where people feel valued and make a meaningful difference for residents
Success:
- Top quartile for staff engagement
- % reduction in Gender Pay Gap
- Our colleague base is reflective of the communities we serve
Our impact
To deliver £500 million of social value which directly benefits residents and the wider community
Success:
- To be a key player for Plymouth City Centre redevelopment
- To be established as a leading voice for shaping housing in investment in the South West
- To support more than 2,000 residents into work
Our values
We are Engaged
We listen and collaborate with residents, partners and the community, working openly across teams so we can learn, improve and deliver positive change together.
We are the Difference
We focus on outcomes, take ownership and act with confidence, challenging constructively when needed to achieve meaningful results.
We are Caring
We show care and compassion to everyone, and act with thoughtfulness in everything we do.
We are Respectful
We treat everyone with fairness and a high level of respect, understanding that we are all different.
We are Curious
We look for ways to improve services, we are inquisitive and question what we do, and work proactively to make positive changes.
Overall measure of success
A trust measure using a net promoter score assessed from surveys asking customers, colleagues and stakeholders for their views of PCH.
Our Strategic Business Plan is supported by other strategies covering the big areas of work we need to carry out to achieve our vision:
- Asset Management Strategy
- Communications Strategy
- Development Strategy
- Equality, Diversity and Inclusion Strategy
- Environmental Strategy
- Resident Engagement Strategy
- Supply Chain Strategy
- Value For Money Strategy
- Valuing Our People Strategy
People are central to everything we do at PCH. For us, Equality, Diversity and Inclusion (EDI) are about recognising that everyone is different and valuing these differences so that we can come together and be a great employer and landlord.
The commitments and objectives set out in our Equality, Diversity and Inclusion Policy and Strategy have a key role in supporting Plymouth Community Homes to deliver its core social purpose and to help make our communities a better place for everyone.
We believe that a fair, equitable and inclusive culture goes a long way to encourage people to be the best they can be. It is essential that staff, residents and everyone else we work with feel respected, have a sense of belonging and feel confident and supported to challenge discrimination in the workplace and in our communities.
We want to be better together.
