We improve lives by providing affordable homes, great services and supporting communities.
We are Plymouth’s largest social housing landlord with over 16,000 properties providing homes to over 35,000 people in Plymouth.
PCH is a high performing, efficient and effective housing business focused on providing good quality homes and services for people in the city.
We don’t just own homes; we are also a commercial landlord with over 170 shops.
SO Living offer shared ownership homes and have sold 167 homes in the city and surrounding area since 2012, including at North Prospect, one of the largest housing regeneration projects in the South West. The team pride themselves on their personal approach towards helping you own your own home.
Plumer House is our Head Office and serves as an imposing, modern five storey business centre which is home to long-term business tenants and available to hire for conferencing, training and meetings.
Our Strategic Business Plan sets out what we want to achieve and how we are going to make it happen. It’s built around our PCH House – come on in and find out more below.
Our values are really important to us because they help to guide how we get the results we want. We ask all our staff to live by those values when working for PCH - Care. Respect. Listen. Do the right thing.
We are a Disability Confident Employer and were awarded Investors in People Gold award in 2017.
What we offer
PCH pays competitive salaries for all roles across the company. Rates of pay are at a fixed rate for each role and have been benchmarked by an external third party.
Annual salary increases are in line with RPI subject to Business Plan constraints and Board review.
We want you to have a good work-life balance and our holiday entitlement reflects this. Leave allowance starts at 25 days and increases with service to a maximum of 30 days as well as entitlement to bank holidays. Entitlement is pro-rated for part time employees.
We offer a Defined Contribution Pension Scheme to all new employees with the Social Housing Pension Scheme (SHPS). When you contribute to your pension, we also make a generous contribution as we believe that we should all make adequate provision for our futures.
As part of this, you will receive a death in service benefit of 3 times your salary.
Where required, this will be outlined in job descriptions and paid subject to your contract of employment.
Hours of Work
Hours are dependent on individual posts and are specified in contracts of employment.
Flex hours are applicable to some posts within PCH. Core working hours are 09.45am to 11.30am and 2pm to 3pm.
We want all our new employees to succeed with PCH and as part of this provide objective feedback about how well you are doing and what you may need to achieve to be successful. Confirmation of your appointment will be subject to you satisfactory completing this period and will be reviewed after two, four and six month’s service.
From time to time you may incur expenses resulting from carrying out your role and responsibilities, which PCH will reimburse in line with our expense policy. HMRC rates apply for all mileage claims.
Senior Managers and above are required to provide 3 months’ notice. All other employees (unless outlined in your contract of employment) are required to provide 1 months’ notice.
Health & Wellbeing
Company Sick Pay
We are all affected by illness from time to time which can affect our ability to work. We believe that we have generous company sick pay which employees are entitled to on completion of your probation period, in which you will be paid Statutory Sick Pay (SSP) if eligible.
During the first year of service you are entitled to 4 weeks’ full pay (less SSP) and 4 weeks’ half pay.
During the 2nd year of service 8 weeks’ full pay (less SSP) and 8 weeks’ half pay.
During the 3rd year of service 12 weeks’ full pay (less SSP) and 12 weeks’ half pay.
After 4 years’ service 16 weeks’ full pay (less SSP) and 16 weeks’ half pay.
We recognise that there may be occasions when you need to attend medical appointments. You should endeavour to make these appointments outside of working hours wherever possible.
24 hour employee assistance
We provide a 24 hour employee advice, information and counselling service helpline to employees and families living at the same address. The service is free for you to access whenever you need. Advisers can talk through issues such as debt concerns, stress or relationships.
Gym and Classes
Employees have access to our own Gym at Plumer House. This is available following a Gym Induction and can be used outside of normal working hours but in conjunction with our building opening and closing times.
We are also currently offering Pilates and Yoga classes at a reduced rate to all employees.
PCH has teamed up with the Civil Service Sports Club and are able to offer a variety of benefits for a membership fee. Full details can be found on the CSSC website.
PCH have also negotiated a discount with a local solicitor which is available to all employees, for most of the services they provide.
Mental Health First Aiders
PCH recognises that employees may suffer from both poor physical and mental health and in this regard everyone is encouraged to raise any concerns they may have and are supported within the workplace.
Salary Sacrifice Schemes
You have the opportunity to join our salary sacrifice cycle scheme.
Maternity Leave and Pay
All expectant mothers are entitled to up to 52 weeks maternity leave (made up of 26 weeks ordinary maternity leave and 26 weeks additional maternity leave).
In addition to Statutory Maternity Pay (SMP), PCH offer an enhanced benefit of Occupational Maternity Pay (OMP) – details of eligibility are available in the Maternity Procedure.
Adoption Leave and Pay
This is available to staff with 26 weeks continuous service as at the week of notification of matching. PCH have two types of Adoption Pay; Statutory Adoption Pay and Occupational Adoption Pay. Details of eligibility can be found in the Adoption Leave Procedure.
Support for Families
We also offer paternity and shared parental leave as well as parental and dependants leave.
Emergency Time Off
In the event of an injury or critical illness of a member of your close family, employees are entitled to take up to 3 days paid leave after 2 days annual leave has been used.
We also provide up to five days paid bereavement leave.
Learning & Development
This sits at the heart of our people strategy and we make a financially substantial investment in your development. All employees are encouraged to participate in Continued Professional Development where required for their roles. We also have a comprehensive health and safety training programme. Learning is delivered through workshops, development programmes, coaching, leadership support and personal development.
PCH has a comprehensive apprenticeship scheme. Full details can be found through our Apprenticeship page.
PCH recognises the need for managers to have regular discussions with their employees regarding their performance as well as during the annual appraisal process.
Personal Development Loans
In order to support employees with their personal development, we offer loans to employees who wish to undertake a course of study to obtain a work related qualification. As part of this, a reasonable amount of paid time off is also offered.
We recognise that many of our roles require membership of professional bodies. PCH will reimburse the cost of one fee per annum where required for an employee’s role.
We value the efforts of all our staff. Those who have consistently gone “the extra mile” to make us an excellent organisation are given formal recognition at an annual awards ceremony.
We support our employees to take part in social value activities and personal development by allowing them up to three days per year to attend.
Living and Working in Plymouth
Plymouth City’s vision is to be one of Europe’s most vibrant waterfront cities, where an outstanding quality of life is enjoyed by everyone.
Nestling between the sea, rivers and the dramatic expanse of Dartmoor, Plymouth offers the perfect work life balance. As recently cited by The Guardian, “Plymouth is now officially the optimum place to buy a property in Britain, with the best balance of schools, housing, culture and scenery.”
Plymouth is a spectacular waterfront city which has seen many exciting changes over the last few years. These include the growth of Plymouth University, the redevelopment of sites such as the Royal William Yard, the opening of Plymouth Life Centre - one of the best sports and leisure facilities in the country - a growing events programme and a burgeoning reputation as a foodie heaven.
Plymouth has a huge amount to offer, including an unrivalled lifestyle with its amazing green spaces, stunning waterfront and close proximity to some of the best beaches and landscapes in the UK, as well as all the advantages of a vibrant urban culture of a big city.
Plymouth Book of Wonder (courtesy of Plymouth City Council)
Careers at PCH
Assistant Housing Officer -
“I find the working conditions at PCH are helpful – they’re really family friendly. I have a young family and I find that PCH are happy to help me fit in what I need to, as there are flexible working hours and they understand that people have lives outside of work.
As well as making the most of the gym facilities – I find that everything here is centred around making sure staff are healthy and happy.”
Repairs and Lettings Manager
"I love being busy and doing a good job for residents to provide somewhere nice where people want to live. I particularly like involving residents in decisions about our services.
I look after quite a large team and everyone seems to have the same aim - everyone wants to do the best they can for residents.