Submit an enquiry form
Fill out the enquiry form below.
Send us a message on social media
Follow our social media guidelines.
Send us an email
For general enquiries, email us on enquiries@plymouthcommunityhomes.co.uk.
There’s lots of ways you can get in touch with us
Your feedback matters to us and we welcome all your comments and queries about our services including possible suggestions for how we can improve.
If you would like to let us know where you've received excellent customer service, you can also leave a compliment. Any compliments relating to a PCH staff member will be shared with them so they can be recognised.
Acceptable behaviour
We believe our residents should be heard and respected, and we also believe our staff have the same right – we will not tolerate verbal, written or physical abuse on our colleagues.
As an organisation, we have a zero-tolerance policy on abuse towards our staff, and our Reasonable Behaviour Policy outlines our approach to dealing with unacceptable actions or behaviour from customers, up to and including sending unacceptable behaviour letters, restricting the way residents can get hold of us, adding risk alerts to addresses or in extreme cases by prosecuting the individual.
Unacceptable behaviour by residents includes:
- Behaviour or language – verbal or written that may cause staff to feel afraid, threatened, intimidated or abused
- Threats
- Personal verbal abuse
- Derogatory or offensive remarks
- Rudeness
- Violence towards staff or contractors, including throwing objects
- Remarks regarding a person’s protected characteristics
- Inflammatory statements and unsubstantiated allegations
Make a complaint
Our complaints procedure, how to make a complaint and our complaints handling code self assessment
Find my housing team
Find out who your housing team are and how to get in touch with them
