Make a complaint

We aim to deal with any feedback from customers at the first point of contact and as quickly as possible

Our complaints procedure is split into two stages. We will try to resolve your complaint in stage one. If we don’t, you can escalate it to stage two. You can find a detailed timeline of our complaints process in our Complaints Process Guidance.

How can I make a complaint?

  • Fill out an enquiry form
  • Through your MyPCH account
  • Call us on 0808 230 6500
  • Send us a message on social media
  • In person at our Head Office
  • Write to us at Plymouth Community Homes, Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH


Contacting the Housing Ombudsman

Once you have completed our internal complaints procedure, and if you are still not satisfied, you may contact the Housing Ombudsman to pursue the matter further outside of the PCH internal complaints process. 


Housing Ombudsman Complaint Handling Code Self-Assessment

Read our self assessment, annual complaints performance and service improvement report and governing body response in compliance with the Housing Ombudsman Complaint Handling Code

Accessibility Chat Feedback Back to top


Thank you for subscribing.

If you wish to unsubscribe you can select the unsubscribe link in the first email you receive.