National Customer Service Week takes place from Monday 06 to Friday 10 October 2025. This week-long event aims to highlight the importance of customer service and its vital role in successful business practices and the growth of the UK economy.
Taking place annually in the first week of October, it shines a spotlight on the hard work, dedication and impact of customer service professionals across the UK.
Throughout the week, organisations come together to recognise achievements, share best practice and inspire teams to continue raising the standard of service excellence. National Customer Service Week is our opportunity to celebrate great service and the exceptional staff at PCH who deliver it.
We are now members of The Institute of Customer Service
To celebrate the week, we are excited to announce that Plymouth Community Homes is now a member of The Institute of Customer Service, reinforcing our commitment to customer service improvement and excellence.
Established nearly 30 years ago, The Institute of Customer Service is the UK’s independent professional body for customer experience. They set the standards and aim to help enhance performance through better service.
We look forward to the improvements and positive review that this new membership will bring, providing us with valuable resources and expert guidance to improve our services. We are committed to reviewing and improving our approach to customer service, ensuring we deliver the best possible experience for our residents.
What’s on?
Leading the national occasion is The Institute of Customer Service, planning several resource tools, webinars and themes for each day. We have collated a few from each day below:
For the full list, please click here
Monday 6 October – Evolving Customer Needs
- Product Webinar - a live webinar where we’ll delve into how the range of Institute products can help you understand the evolving customer environment, highlight the characteristics of excellent service and measure and benchmark your customer satisfaction, with practical insight and recommendations to improve.
- Academy Workshops: This Customer Metrics workshop will help you foster critical thinking by focusing on the strategic measurement of customer satisfaction. Join their next session to find out how to optimise the utility of data and navigate the regulatory and legal implications.
Tuesday 7 October – Service with Respect
- Service with Respect video (launching on Service with Respect day): listen to our CEO, Jo Causon, as she explores the growing concern of hostility directed at customer service professionals – an issue affecting individuals across all sectors.
Wednesday 8 October – Productivity, Growth & Innovation
- Fuelling growth through service – a fireside chat: a special fireside chat where we will explore the critical role of customer service in driving sustainable business growth, the importance of purpose-led leadership and how innovation and a strong service culture can fuel long-term success in today’s competitive landscape.
Thursday 9 October – Employee Engagement
- Podcast: listen to two inspiring podcast sessions featuring Sir John Timpson, Chairman & Owner and Dame Irene Hays, Head of Hays Travel, as they share insights on leadership and customer service.
Friday 10 October – Customer Service Recognition Day
- 2026 UK Customer Satisfaction Awards: the Awards offer a unique opportunity to highlight exceptional service and gain national recognition for your organisation’s achievements. Explore this year’s award categories, download the full entry criteria, and access our expert tips to craft a standout submission.
Celebrating customer service excellence at PCH
At Plymouth Community Homes we live by our values and prioritise customer service excellence, recognising that it is an essential part of our operations. Our commitment to providing a customer-focused culture has allowed us to maintain our Customer Service Excellence accreditation for the fifth consecutive year.
PCH met the standard across all 57 areas of compliance, also earning the additional awards of ‘Compliance Plus’ for going above and beyond in its work in two areas, whilst retaining another three Compliance Plus awards from previous audits.
The CSE award is a well-regarded national quality mark awarded to organisations following a rigorous assessment and audit process, including an on-site auditing visit during which an impartial assessor meets with staff and residents.
To earn the CSE mark, an organisation must demonstrate that it meets the requirements of the scheme and has a truly customer-focused culture, supporting residents and listening to their views.
You can check out more information about our accreditation here
