PCH celebrates Learning at Work Week

At PCH, we’re committed to enabling our staff to grow and learn at every level.

This week, we are celebrating Learning at Work Week, highlighting the importance and benefits of continual learning and development in the work place.

We caught up with Nathan Cousins, Investment Planning Manager at Plymouth Community Homes, who is currently undertaking a CIH Level 5 Diploma in Housing to reflect on his learning experience so far.

What inspired you to enrol in the Chartered Institute of Housing Diploma in Housing?

“I was excited by the opportunity, these courses are important for continued professional development; they offer a valued independent accreditation and cover relevant content to help you in your day-to-day work”

Could you tell us more about the first assignment?

“The first assignment, Managing Relationships in Housing, is focused on the information that helps us understand our customers and shape services, and how we engage with stakeholders and contractors.” 

What aspects of the course have you enjoyed the most so far?

“It has been interesting to engage in subjects outside of my usual area of operation, considering elements such as Communication Strategies and the varying approaches across the sector. Understanding more about customer-related data and how this can be best used to help shape services has also provided useful food for thought.”

Why do you think this course is important for professionals in the housing sector?

“It will help to validate our profession and manage the changing regulatory framework, which in turn will help provide assurance to our customers and support continued professional development within the sector.”

How has Plymouth Community Homes supported you in pursuing this qualification?

“Yes, PCH has allowed time to be allocated to study within working hours to help manage the workload and members of the L&D team are always on hand should you have a query.”

What advice would you give someone considering enrolling in the CIH Level 5 Diploma?

“Ensure you allow regimented and allocated time to study, and don’t be afraid to ask for advice.  If you have experience of essay-based study programmes, it will feel relatively natural in terms of style; however, if not, it may be worth focusing on these skills a little beforehand.”