Help & advice


We want to ensure our approach is fair and based on responsible pet ownership, as well as supporting residents who own or want to own pets.

We’ll consider pet ownership in each case, and you should always talk to us for advice when considering a pet to make sure you follow the terms of your tenancy.

We can help you with things to consider when owning a pet to ensure its health and wellbeing, such as:

  • The size and location of your home.
  • Space for your pet to exercise and go to the toilet.
  • Your priorities and ability to care for your pet to meet its needs.
  • Extra costs – things like food, equipment, insurance, and vet’s bills

Our guidance covers things like how many pets you can have, registering your pet at the vet's, pet insurance and how to get in touch with local organisations that give you help guidance and support with your pet.

Residents are legally responsible for the health and safety of any pet, making sure it has the right environment, diet, behaves well, and is protected from pain, suffering, injury and disease. Animals that need to live with, or apart from other pets should also be considered.

Our guidance sets out which dog breeds are banned in the UK, including the new ban on XL Bully dogs (unless exempt) which was introduced on 1 February 2024.

We want you and your pet to live happily in your home and our guidance covers taking care of your pet ensuring your pet doesn’t cause a nuisance in your neighbourhood and being mindful of others and how we deal with complaints and nuisance and what potential tenancy action we could take.

If you would like to keep a pet in your home you'll need to get our permission first. Contact your Housing Officer, send an enquiry or call us on 0808 230 6500.

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