Home improvements

Major works investment programme

To ensure everyone has a high-quality affordable home, it's vital we look after the places we already own and invest in our communities to keep our homes safe, comfortable, warm and dry

Every year, we have a major works investment programme to refurbish and upgrade our homes and blocks, decarbonising more properties to help reduce energy bills for our residents.


Welcome to the first update on our Major Works 2024/25 Investment Programme.

We are committed to sharing news and updates with you at least every three months, as well as offering the opportunity to join customer engagement opportunities throughout the year.

Working with a group of residents, we have started our new Kitchen procurement process with the Invite to Tender (ITT) going out to the market in April and evaluation being undertaken in June by both staff and trained residents. This work is expected to commence in residents homes in Autumn 2024/25.

Our new Bathroom procurement process has also commenced and the Invite to Tender is out to market, with joint resident and staff evaluation due to be completed in late June. This work is expected to commence in residents homes in Autumn 2024/25.

We have also started a new electrical rewire programme, which is being delivered by our own in-house engineers. This is currently being completed within void properties but in future years will be rolled out to occupied homes.

The final procurement exercise for 2024/25 has started for our window replacement programme. The Invite to Tender process has commenced and we expect to be completing new installations during the Winter 2024/25.

These new programmes will cover all of our rented homes. We'll be in touch with you as soon as we have agreed plans with our appointed contractors and will let you know how this will impact you. 

In the meantime, we wanted to tell you a bit more about the programme and how we’ve been working with residents to plan ahead. In this update, we’ll share how we’ll make sure the programme focuses on quality, resident experience and delivering homes where people want to live.

2024/25 programme

The main focus of the investment programme is making sure all our rented homes are maintained to the Decent Homes Standard which is a technical standard established by the government for social housing.

As part of this, we’ll be carrying out a range of works including mechanical and engineering, planned maintenance, refurbishment works and completing Energy Performance Certificate Assessments across all homes.

This year we’ll be carrying out the following works:

  • Certificate

    Completing 4,216 stock condition surveys: 3,300 by an external provider (Savills) and 916 by our in-house Surveyors

  • EPC

    Completing 2,104 Energy Performance Certificate Assessments by two external EPC suppliers

  • Built By

    Completion of Alcester refurbishment works including external wall insulation, new ventilation and external works

  • Homes

    Currently on site at Alexandra Road to complete a new roof and external refurbishment works including new external wall insulation

  • Built By

    Delivering £2.2m of planned maintenance and external decoration works on our homes*

  • Homes

    Delivering £1.2m on new roofs*

  • Learn New Skills

    New electrical rewire programme with £250k of works this year, mainly focused on void properties

  • Meeting

    Out to tender over Summer 2024 for a contractor to deliver new roofing and refurbishment to all homes in the Pembroke Street Estate Management Board area

  • Meeting

    Out to tender for a contractor to replace atrium roof and renew flat roof covering at Elspeth Sitters House, commencing Summer 2024

  • Homes

    Replacement of some passenger lifts

*Works to homes is prioritised by the highest need. We'll write to you before any work is due to be carried out to your home or communal areas in your building.


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