Your home


Find out how to report a repair and what information you need to provide

You can also check which repairs are your responsibility and which repairs we are responsible for, as well as information on your appointment.

Report an emergency at any time by calling us on 0808 230 6500

We’re available 24 hours a day, 365 days a year. We will arrange to carry out an emergency repair within 24 hours until a full repair can be arranged during normal working hours.

Ways to report a repair

Enquiry form

Fill out an enquiry form.



Log into your MyPCH account, our online self-service portal to send an enquiry.

You can also access your account anywhere, anytime to check your rent account balance, report a repair or update your contact details. 


Social media

Send us a message on social media:

For all general enquiries and repairs, call us on 0808 230 6500

Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH.

Opening hours are:

  • Monday: 9am to 5pm
  • Tuesday: 9am to 5pm
  • Wednesday: 9am to 5pm
  • Thursday: 9am to 5pm
  • Friday: 9am to 4:30pm

Housing Repairs
Plymouth Community Homes
Plumer House
Tailyour Road

More information on our repairs service and FAQs

Some smaller repairs are your responsibility as a resident:

  • Any internal decoration including filling small cracks in plaster
  • Repairing and replacing of TV aerials or satellite dishes, unless they’re communal
  • Installation and maintenance appliances
  • Any damage to the home caused by neglect to the property by a resident or family member
  • The replacement of bath and sink plugs, toilet seats, lightbulbs and fluorescent tubes
  • Adjusting doors after having carpets fitted
  • Washing lines unless they are communal, in which case we will repair and maintain them. We will also repair and maintain post-to-post washing lines.


If you are unsure whether a repair is your responsibility, get in touch and we can advise.

Home Improvements

Making some home improvements?

Whether you're decorating, planning an alteration or need an adaptation, follow our guides and get more information on how to apply

Leaseholders and shared owners

As a leaseholder or shared owner, you'll have different responsibilities for repairs in your home

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