Your home


Find out how to report a repair and what information you need to provide

You can also check which repairs are your responsibility and which repairs we are responsible for, as well as information on your appointment.

Report an emergency at any time by calling us on 0808 230 6500

We’re available 24 hours a day, 365 days a year. We will arrange to carry out an emergency repair within 24 hours until a full repair can be arranged during normal working hours.

Ways to report a repair


Log into your MyPCH account, our online self-service portal.


Enquiry form

Fill out an enquiry form.


Social media

Send us a message on social media:

For all general enquiries and repairs, call us on 0808 230 6500

Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH.

Opening hours are:

  • Monday: 9am to 5pm
  • Tuesday: 9am to 5pm
  • Wednesday: 9am to 5pm
  • Thursday: 9am to 5pm
  • Friday: 9am to 4:30pm

Housing Repairs
Plymouth Community Homes
Plumer House
Tailyour Road

More information on our repairs service and FAQs

Some smaller repairs are your responsibility as a resident:

  • Any internal decoration including filling small cracks in plaster
  • Repairing and replacing of TV aerials or satellite dishes, unless they’re communal
  • Installation and maintenance appliances
  • Any damage to the home caused by neglect to the property by a resident or family member
  • The replacement of bath and sink plugs, toilet seats, lightbulbs and fluorescent tubes
  • Adjusting doors after having carpets fitted
  • Washing lines unless they are communal, in which case we will repair and maintain them. We will also repair and maintain post-to-post washing lines.


If you are unsure whether a repair is your responsibility, get in touch and we can advise.

Response times for works to tackle damp, mould and condensation following a damp and mould inspection.

Following a damp and mould inspection, PCH will carry out works on a timeframe for:


Category 1 Hazard - 24 hours

Where a damp and mould hazard has been identified and poses a serious and immediate risk to a person's health and safety.
If it is not reasonably practical to isolate the hazard from the occupants, a decant assessment will be undertaken.

If it is reasonably practical to isolate the hazard from the occupants without major disruption to lifestyle, a damp and mould wash down will be scheduled within 24 hours on the Emergency Repair response timeframe, with any necessary further follow on works to be completed within published repairing timescales.

Category 2 Hazard - 3 working days

Where damp and mould are present but at a significantly lower risk to persons health and safety. However, if any occupants have any underlying health issues which would be exacerbated by the presence of mould, a mould washdown will be raised and attended within 3 working days – in line with the urgent repair response timeframes.

Any subsequent repairs will be ordered in line with our published repairing timescales.


Category 2 Hazard - 20 working days

Where damp and mould are present but at a significantly lower risk to persons health and safety, the hazard is not causing a significant impact to lifestyle and/or the schedule of repairs is minor. Work will be carried out in line with the routine repair timeframes of 20 working days. Works required could include:

  1. New or replacement kitchen or bathroom fan
  2. Trickle vents into existing windows
  3. Renew or top up roof insulation
  4. Insulate pipework
  5. Install PIV unit
  6. Replace failed DGUs
  7. Minor roof repairs


Category 2 Hazard - 60 working days

Where damp and mould are present but at a significantly lower risk to persons health and safety, and the schedule of repairs involves major works which require significant co-ordination. These repairs will be undertaken within 60 working days in line with the Planned Repairs timeframe. Works required could include:

  1. Full roof replacement
  2. New windows
  3. Chemical damp proof course injection
  4. Re-point or re-render partial to full property elevations
  5. Damp proof tanking to internal walls
  6. Thermal boarding of internal walls or ceilings
Home Improvements

Making some home improvements?

Whether you're decorating, planning an alteration or need an adaptation, follow our guides and get more information on how to apply


Leaseholders and shared owners

As a leaseholder or shared owner, you'll have different responsibilities for repairs in your home

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