How we operate
Our Board is responsible for setting our strategic direction and are supported by three committees – Customer Focus, Audit & Risk and Development
- Customer Focus Committee
Our Board is responsible for setting our strategic direction, has overall responsibility for our financial strength and our service performance, whilst ensuring that we achieve high standards and value for money.
They meet at least six times a year, with our Annual General Meeting held each September, and are supported by three committees – Customer Focus, Audit & Risk and Development.
PCH also has two subsidiaries, each with its own Board of Directors reporting to the main group board. These are PCH Energy Ltd and PCH Regeneration Ltd.
We publish our board minutes so you can see what decisions our boards and committees have been making and how these decisions might affect you. You can also check our board and committee calendar so you can see when they meet.
Tenant Board Members
Our tenant board members bring a residents perspective on how we deliver our services to our customers. This is one of the many reasons that we keep space on the board for our tenants.
You could help shape the future of PCH by joining the board. If your are interested or would like more information, contact our Governance Team at email@example.com or 0808 230 6500.
Plymouth Community Homes is a registered provider under the Co-operative and Community Benefits Societies Act 2014 Registration No: 30637R.
The Customer Focus Committee (CFC) supports the Board by making sure PCH provides excellent services to all of its residents and supporting communities.
The CFC is made up of four Board Members and three resident co-optee members. We have increased the number of co-optee positions available on the CFC to include leaseholders and shared owners as well as tenants. We know how important it is to have people with lived experience of PCH services and communities involved in our decision-making process.
There are typically four meetings a year which are held on Friday mornings and last around two hours.
Meet the committee
- Lavinia Porfir, Chair of the CFC
- Debbie Roche
- Graham Clayton
- Joanne Bowden
- Gaynor Southerton
- Maja Jorgensen
- Melony Gallagher
Meet the staff who regularly prepare reports
- Angie Edwards-Jones, Head of Customer Experience and Assurance
- Charlotte Edwards, Head of Strategy, Policy and Performance
- Helen Ryan, Head of Communities and Supported Housing
- Michael Williams, Interim Head of Asset Management
- Liz Phillips, Head of Income, Commercial & Home Ownership
- Mary O'Leary, Head of Communications and Marketing
- Steve Ford, Head of Neighbourhoods
- Alice Potter, Communities Team Manager
- Louise Jarvis, Customer Experience Manager
Together with tenants
CFC lead on Together with tenants and work with our residents to roll out a plan and charter to give residents a stronger voice.
Together with tenants is a national project led by the National Housing Federation that aims to balance the relationship between residents and social landlords.
Become a board or committee member
Have your say on our services and join the Board or one of our committees