We're an efficient, effective and successful provider of social housing in Plymouth and the surrounding areas with strong finances and excellent ESG credentials
PCH hold an A+ credit rating with S&P Global ratings and a regulatory judgement from the Regulator for Social Housing with grade G1 in governance and V2 in financial viability.
We are a low geared Housing Association with an EBITDA operating margin of over 20% a reputation in delivering new homes, maintaining existing properties and investing in our local communities while maintaining strong financial dynamics and excellent customer satisfaction scores.
We currently own and manage over 16,000 properties including homes for social and affordable rent, shared ownership, shops and commercial premises, plus leasehold and freehold interests.
Our over 600 strong workforce support our mission of a high-quality home for everyone and our vision of providing homes and communities where people want to live. Together we achieved Investors in People Gold in 2021 for a second time.
We hold an A+ annual credit rating with a positive outlook. Read our current and past credit ratings:
We know we need to focus on how we spend our money and that means getting the most from every purchase or contract. We also know we have to continuously drive efficiencies through our business to be as lean as possible so that we maximise our borrowing opportunities, enabling us to develop more homes.
We are open about why we do what we do and how we manage our money, and our Board regularly monitor our finances and expenditure.
PCH Group Annual Financial Statements
- PCH Group Annual Financial Statements 2023-24
- PCH Group Annual Financial Statements 2022-23
- PCH Group Annual Financial Statements 2021-22
- PCH Group Annual Financial Statements 2020-21
- PCH Group Annual Financial Statements 2019-20
- PCH Group Annual Financial Statements 2018-19
- PCH Group Annual Financial Statements 2017-18
- PCH Group Annual Financial Statements 2016-17
- PCH Group Annual Financial Statements 2015-16
- PCH Group Annual Financial Statements 2014-15
- PCH Group Annual Financial Statements 2013-14
- PCH Group Annual Financial Statements 2012-13
- PCH Group Annual Financial Statements 2011-12
- PCH Group Annual Financial Statements 2010-11
- PCH Group Annual Financial Statements 2009-10
Annual Report
Our Annual Report for 2023/2024 provides our residents, shareholders and staff with the chance to find out what we have achieved over the last 12 months and what we're working towards.
This year, we’ve focused our Annual Report around some of the new Tenant Satisfaction Measures (TSMs), which were introduced to provide a rounded view of how well social landlords were performing.
Development Grant Expenditure Reports
2024-25
2023-24
2022-23
2021-22
2020-21
Previous years' reports are listed under the downloads section.
Mount Wise Towers Grant Expenditure Reports
Marlborough House Expenditure Reports
We are regulated by the Regulator of Social Housing (RSH). We are graded G1 for Governance and V2 for Viability.
View our current regulatory judgement.
Following the introduction of the consumer standards on 1 April 2024, we are yet to be graded by the RSH on how we meet the consumer standards.
Central to delivering our business strategy of improving lives by providing affordable homes, great services and supporting communities, is value for money (VFM). This means using our money and other resources on the right things, at the right cost and at the right time so we get the right outcome.
Our Value For Money (VFM) Strategy sets out how we will achieve VFM when delivering our strategic objectives and is based on the following actions:
- Accomplishing our strategic objectives
- Delivering our key activities
- Managing all our assets
- Optimising commercial return to support our social purpose
- Working as one organisation to make it happen
- Working with partners and people
- An effective social business with excellent service
To measure our VFM, we collect a wide range of strategic and operational performance indicators which are then benchmarked through HouseMark and presented to the board on an annual basis. We believe that demonstrating our VFM goes beyond a suite of financial ratios and should incorporate measurement of performance quality.
Recognising that not all housing associations are HouseMark members, we also participate in Sector Scorecard and Vantage Performance Improvement benchmarking so that we can compare ourselves against as many landlords as possible.
