If you are a PCH customer, you may get a call between Monday 26 May and Monday 9 June from a company called Acuity asking you to take part in a telephone survey about how satisfied you are with our services.
We collect this feedback throughout the year to measure how we’re performing against the Tenant Satisfaction Measures (TSM), and your responses will help to make improvements to our services. You can view the quarterly results here.
Who will call?
We are working with Acuity who will be completing the telephone surveys on our behalf. They will always call you from 01752 986039. No other numbers will be used.
They will typically call:
- Monday to Friday, between 9am and 8pm
- Saturday between 10am and 6pm
- No calls will be made on Sunday.
They will allow the phone to ring for a minimum of 15 seconds or until a voicemail system kicks in.
What will they ask me?
They will ask you a range of questions about how satisfied you are with the services we provide to you.
This includes asking you about a range of topics which fit into
- Our repairs service
- Maintaining the safety of your home
- How we respect and listen to you
- Our complaints service
- Your neighbourhood and communal areas
How will my data be used?
Your privacy is important to us, and your personal data will be protected while conducting all our surveys. You can find Acuity’s Privacy and Data Protection Statement here and our Privacy Notice here.
You will be given the option to remain anonymous or you can consent to provide your details along with your feedback.
If you would prefer not to take part, please let Acuity know your reason why.
How long will the conversation take?
The survey should take between 15 to 20 minutes.
If you have any further questions about the survey or suspect any spam calls, please contact us on 0808 230 6500.
