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Together with Tenants

In April 2021, the PCH Board formally adopted the Together with Tenants Charter.

We are proud to have fully adopted Together with Tenants and to be working with our residents to roll out a plan and charter to give residents a stronger voice.

Together with Tenants is a national project led by the National Housing Federation that aims to balance the relationship between residents and social landlords.

Plymouth Community Homes has been taking a lead role, as one of a small number of Early Adopter Housing Associations, working with residents to consult on the four-point-plan and the Together with Tenants Charter.

This plan includes:

  1. The National Housing Federation Code of Governance to ensure that Boards are accountable to residents
  2. A new Together with Tenants Charter
  3. Residents to monitor our progress against the Charter
  4. Giving residents a stronger voice with the Regulator

The six commitments in the Charter are:

  • Relationships: Housing Associations will treat all residents with respect in all of their interactions. Relationships between residents and Housing Associations will be based on openness, honesty and transparency.
  • Communication: Residents will receive clear, accessible and timely information from their Housing Association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
  • Voice and influence: Housing Associations will seek and value the views of residents and will use this information to inform decisions. Every individual resident will feel listened to by their Housing Association on the issues that matter to them and can speak without fear.
  • Accountability: Collectively, residents will work in partnership with their Housing Association to independently scrutinise and hold their Housing Association to account for the decisions that affect the quality of their homes and services. 
  • Quality: Residents can expect their homes to be good quality, well maintained, safe and well managed.
  • When things go wrong: Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.

What’s next?

Over time we’ll work with residents to explore and decide what each promise should mean to PCH and PCH residents. Here’s what we’ve done so far:

  • We’ve run a survey and started working with a group of residents about what information is important, how we should provide it, and how to make it accessible.
  • We’re working to ensure our annual report is influenced by what the survey and group of residents are telling us.
  • We’re amending the performance information we collect and share, to make sure it’s what residents are telling us is most important for them to know.
  • We’re planning the 2021 Residents Design conference, which is an opportunity to talk to residents about what’s important for us to consider when we are building new homes.

To share information about the Together with Tenants Charter commitments as widely as we can, and to invite many more residents to get involved in conversations with us, we’ve produced an animation to give an overview.


To get involved with these discussions, please contact the Communities Team on 0808 230 6500 or email

Find out more about the National Together With Tenants campaign