Privacy Notice
CCTV and Door / Barrier Access Controls at:
Plumer House, Brest Road Stores, Reuse Centre at Burrington Way & The Beacon in North Prospect
Effective from 22 July 2025
We keep our Privacy Notice under regular review and will update it if we undertake any new or amended processing. If there are any significant changes, we will bring these to your attention.
If you or someone you know would like this information in large print, braille, or translated into another language, please contact Customer Services.
At Plymouth Community Homes (PCH) we are committed to ensuring that your privacy is protected, and that data is used in accordance with the data protection legislation in force in England and Wales.
This privacy notice sets out why we operate CCTV, how we use the information captured and who we may share it with. It also explains your individual rights under the current data protection legislation.
A. Contact Details
If you have any concerns or questions, please contact our Customer Services Team or our Data Protection Officer:
· Contacting Customer Services: Tel 0808 230 6500 or email
· Contacting our Data Protection Officer: Tel 0808 230 6500, emai
You can also complete the enquiry form on our website: www.plymouthcommunityhomes.co.uk/contact Or write to: Plymouth Community Homes, Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
B. Who we are
Plymouth Community Homes Limited is a registered housing provider.
Our registration number is 30637R. Our registered office is Plumer
House, Tailyour Road, Crownhill Plymouth, PL6 5DH
For the purposes of data protection legislation, Plymouth Community Homes Limited is a Data Controller
How we collect your information
Plymouth Community Homes monitors some communal areas inside Plumer House and the surrounding area/car park using CCTV cameras. We also use CCTV in the communal areas of Brest Road Stores, the Reuse Centre at Burrington Way and The Beacon at North Prospect.
The CCTV installed in the reception area of Plumer House also collects audio recordings.
There are signs in place to inform you where cameras are in use.
Plymouth Community Homes has also installed an access control system on doors within Plumer House and the barrier to the car park. This collects real time information about your movements through areas that have the access control system installed.
C. Why we collect information
We use CCTV for the following purposes:
· Prevent or detect crime
· Building security
· Identify and prosecute offenders
· Protect our employees
· Protect all building users
· We may also use records of CCTV video footage to track staff movements. For more information about what we may do with staff data please see the staff privacy notice.
Our legal basis for processing personal data captured on CCTV is:
· That it is necessary to meet a legal obligation, providing a safe place to work
· That it is necessary to perform tasks in the public interest for safety reasons
· That we have a legitimate interest in processing this information for the prevention and detection of crime
Occasionally our cameras may capture special category personal data. Our basis for processing this is that there is a substantial public interest in protecting the public and preventing and detecting unlawful acts.
We use Access Controls to:
· monitor building user movements for security reasons.
· track staff movements. For more information about what we may do with staff data please see the staff privacy notice.
CCTV and access controls have also been installed in the Gym at Plumer House as part of our insurance and security requirements. For more information about the data we collect in relation to Gym usage, please see the separate Privacy notice for Gym users. This can be found on our website. Alternatively, you can request a copy by telephoning the Facilities Team on 01752 388388.
How long we keep your information
Footage is retained in accordance with our Data Retention Policy & Schedule. It is kept for a period of 28 days unless the footage is being used to investigate an alleged crime or incident in which case it may be retained for up to 2 years following the conclusion of any investigation.
We will retain Access Control data for 42 months.
Sharing your information
We employ a security company to provide the CCTV monitoring services, access control system and security patrols on our behalf at Plumer House and therefore will share data with them.
Plumer House and The Beacon are multi-tenanted / occupied premises, and we may share data with other building users, if requested to do so and that request is compatible with the purpose for which the data is collected.
In addition, we may share your data where we are legally entitled to do so, for example:
· to comply with the law (e.g., police, health authorities etc.)
· to seek legal advice or in connection with court proceedings or other statutory action
· where there is a clear health and safety risk
· child protection and safeguarding issues
· where there is a clear risk to building users
· for the detection and prevention of crime, prosecution of offenders and for the detection and prevention of fraud
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place a range of suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and process. The images are not processed outside of the UK.
Your Rights in relation to your personal data
In certain circumstances, Data Protection legislation gives you a number of individual rights in relation to your personal data. These are as follows:
- The Right to be Informed about how your data is managed – this right is met by this privacy notice and a range of other notices which relate to specific aspects of PCH, such as the CCTV privacy notice and the website privacy notice.
- The Right of Access to your personal information – so that you can be aware of and verify what personal data we hold. Click here for details on how to apply for this right
- The Right of Rectification - to have any personal data corrected if it is inaccurate, incomplete or out of date.
- The Right of Erasure of your personal data – this only applies in certain circumstances, such as where you have given consent for us to hold information and you withdraw that consent.
- The Right to restrict processing – in certain circumstances you have the right to block or restrict how we process your data.
- The Right to data portability – which in certain circumstances allows you to obtain obtain and reuse your personal data for your own purposes across different services The Right to object - in certain circumstances, to the processing of personal data. In particular you have the right to object to being sent direct marketing information.
- The Right not to be subject to automated decision making – Plymouth Community Homes does not do this
More information on the individual rights and how they apply can be obtained by clicking here, or you can visit the ICO website (ico.org.uk)
If you wish to exercise any of the above rights, please contact -
Governance Team
Plymouth Community Homes
Plumer House
Tailyour Road
Crownhill
Plymouth
PL6 5DH
Alternatively, you can make a request electronically, by email, to governance@plymouthcommunityhomes.co.uk.
Making a complaint
If you believe that Plymouth Community Homes has not handled your personal information correctly you have the right to make a complaint to:
Head of Governance / Data Protection Officer
Email: governance@plymouthcommunityhomes.co.uk
or
Plymouth Community Homes, Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
You also have the right to complain to the Supervisory Authority (ICO at ico.org.uk) about our data processing activities.
You can also contact the Information Commissioner’s Office (ICO) at:
Wycliffe House, Water Lane, Wilmslow,
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Plymouth Community Homes collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests should be sent to the PCH Data Protection Officer at the above address.
If you or someone you know would like this information in large print, braille, or translated into another language, please contact our Communications Team on 0808 230 6500 or email info@plymouthcommunityhomes.co.uk
Plymouth Community Homes Group
Registered Office: Plumer House, Tailyour Road, Plymouth, PL6 5DH
Legal Status: Plymouth Community Homes Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 (which consolidates the Industrial and Provident Societies Acts) and is registered with the Financial Conduct Authority (registration 30637R) and the Regulator of Social Housing (registration L4543).
At the time of issuing this Notice, Plymouth Community Homes Ltd has two wholly owned subsidiaries, Plymouth Community Homes Regeneration Company Ltd (PCHR), company number 7272688 and Plymouth Community Homes Energy Ltd (PCHE), company number 8028170. Both subsidiaries are incorporated under the Companies Act 2006.
Website: www.plymouthcommunityhomes.co.uk
Email: info@plymouthcommunityhomes.co.uk.
Tel: 0808 230 6500 / 01752 237990
