PCH Web Site Users
Privacy Notice
Effective 11 November 2025
We keep our Privacy Notice under regular review and will update it if we undertake any new or amended processing. If there are any significant changes, we will bring these to your attention.
If you or someone you know would like this information in large print, braille, or translated into another language, please contact Customer Services.
At Plymouth Community Homes (PCH) we are committed to ensuring that your privacy is protected, and that data is used in accordance with the data protection legislation in force in England and Wales.
This privacy notice is for users of the PCH website and sets out why we collect personal information from you, how we use it and who we may share it with. It also explains your individual rights under the current data protection legislation.
If we ask you to provide information which can identify you, then we will only use it in accordance with this privacy notice.
A. Contact Details
If you have any concerns or questions, please contact our Customer Services Team or our Data Protection Officer:
- Contacting Customer Services: Tel 0808 230 6500 or email
- Contacting our Data Protection Officer: Tel 0808 230 6500, email
· You can also complete the enquiry form on our website: www.plymouthcommunityhomes.co.uk/contact
· Or write to: Plymouth Community Homes, Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
B. Who we are
Plymouth Community Homes Limited is a registered housing provider. Our registration number is 30637R. Our registered office is Plumer House, Tailyour Road, Crownhill Plymouth, PL6 5DH
For the purposes of data protection legislation, Plymouth Community Homes Limited is a Data Controller
C. What is personal information?
Personal information can be anything that identifies and relates to a living personal. This can include information that, when put together with other information, will identify a person.
D. How we collect your information
Plymouth Community Homes collects information from you when you use our website using cookies or when you log in to your self-service portal ‘MyPCH Account’.
E. MyPCH Account Registrations
If you have registered for a MyPCH account on our website, it is important that you keep your password secure and do not share your account details with any other person. The privacy of your information, as with any online service, depends on you keeping your username and password details to yourself, as well as setting a suitably complex password that cannot be guessed.
Any information we hold about you on your MyPCH account will be used to:
· respond to your interest in our services
· respond to any enquiries or reports you make
Please refer to the Terms & Conditions relating to use of the MyPCH portal for more information.
The Tenants Privacy Notice also provides more detail about how we process your information before and during your tenancy with us.
F. Use of cookies on our website
Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the website owners. For more information, visit our Cookie Policy at the foot of our website.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies generally, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org
G. Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
H. Third-party content within our website
From time to time, we may embed external content from third-party websites, for example, YouTube, within our websites. These external websites may utilise cookies and the privacy policy that will apply to such third-party content will be that published on the website of that third-party content provider.
I. Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect and process.
Whilst most of the IT systems that we use are based within the UK, the cookies used on this website mean that your data may be stored electronically outside of Europe.
J. Your Rights in relation to your personal data
In certain circumstances, data protection legislation gives you a number of individual rights in relation to your personal data. These are as follows:
· The Right to be Informed about how your data is managed – this right is met by this privacy notice and a range of other notices which relate to specific aspects of PCH, such as the CCTV privacy notice and the website privacy notice.
· The Right of Access to your personal information – so that you can be aware of and verify what personal data we hold. Click here for details on how to apply for this right or ask us for more information.
· The Right of Rectification - to have any personal data corrected if it is inaccurate, incomplete or out of date.
· The Right of Erasure of your personal data – this only applies in certain circumstances, such as where you have given consent for us to hold information and you withdraw that consent.
· The Right to restrict processing – in certain circumstances you have the right to block or restrict how we process your data.
· The Right to data portability – which in certain circumstances allows you to obtain obtain and reuse your personal data for your own purposes across different services
· The Right to object - in certain circumstances, to the processing of personal data. In particular you have the right to object to being sent direct marketing information.
· The Right not to be subject to automated decision making – Plymouth Community Homes does not do this
· The Right to Complain - about how your personal data is handled. If you wish to make a complaint, Section K provides more information.
More information on the individual rights and how they apply can be obtained by clicking here, or you can visit the ICO website (ico.org.uk)
If you wish to exercise any of the above rights, please contact:
Governance Team
Plymouth Community Homes
Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
Alternatively, you can make a request electronically, by email, to governance@plymouthcommunityhomes.co.uk. or telephone the Governance Team on
0808 230 6500.
K. Making a complaint
If you believe that Plymouth Community Homes has not handled your personal information correctly you have the right to make a complaint. You can raise a complaint in several different ways.
Please refer to our Complaints Process Guidance on our website for full details or speak to a member of staff.
Website: www.plymouthcommunityhomes.co.uk
Email: enquiries@plymouthcommunityhomes.co.uk
Tel: 0808 230 6500
You also have the right to contact the Information Commission (IC):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
This privacy notice does not provide exhaustive detail of all aspects of Plymouth Community Homes collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests should be sent to the PCH Data Protection Officer at the above address.
L. Plymouth Community Homes Group
Registered Office: Plumer House, Tailyour Road, Plymouth, PL6 5DH
Legal Status:
Plymouth Community Homes Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 (which consolidates the Industrial and Provident Societies Acts) and is registered with the Financial Conduct Authority (registration 30637R) and the Regulator of Social Housing (registration L4543).
At the time of issuing this Notice, Plymouth Community Homes Ltd has two wholly owned subsidiaries, Plymouth Community Homes Regeneration Company Ltd (PCHR), company number 7272688 and Plymouth Community Homes Energy Ltd (PCHE), company number 8028170. Both subsidiaries are incorporated under the Companies Act 2006.
