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Rents and service charges

All you need to know about rents and service charges including what they're for and how they're calculated

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Information for tenants and leaseholders who pay a service charge for gas or electricity in communal areas

Many of our residents pay for communal gas and/or electricity as part of their service charge. Unlike the utilities within your home, the energy for this is not covered by the domestic price cap set by Ofgem, so we are required to source the energy commercially. Energy prices can change significantly over a short time and we have to act fast to secure the best possible price.

Normally, we would issue a Section 20 consultation letter (Section 20 of the Landlord and Tenant Act 1985) to let you know we are looking to secure new energy, however, this can take three months to complete which could mean that we miss out on a competitive price.

To ensure we can secure the best prices and value for money, we have applied to the First Tier Tribunal (FTT) for Dispensation (to be exempt) from the Section 20 process. The Tribunal will decide whether we can comply with the requirements of Section 20 or not.

The Tribunal requires that we make tenants and leaseholders aware of this application and inform you of your right to support or oppose this.

Please note this is for the supply to communal areas only and will not affect individual utility contracts you have within your property for your own gas or electric supply.

If you are unsure whether this applies to you, check your service charge breakdown to see if you pay a charge for communal gas or electricity. You can do this through your MyPCH account.

If you would like to respond to the application in accordance with the directions, please email us.

Contact us

A full breakdown of your rent and service charge can be found on your MyPCH account. 

You can also speak to our Income Recovery and Financial Inclusion Team on Freephone 0800 028 0350 or (01752) 388121.

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