We are proud to have fully adopted Together with tenants and to be working with our residents to roll out a plan and charter to give residents a stronger voice
Together with tenants is a national project led by the National Housing Federation that aims to balance the relationship between residents and social landlords.
Plymouth Community Homes took a lead role in working with residents to understand the plan and adopt the Together with tenants charter.
The six commitments in the charter
Housing Associations will treat all residents with respect in all of their interactions. Relationships between residents and Housing Associations will be based on openness, honesty and transparency.
Residents will receive clear, accessible and timely information from their Housing Association on the issues that matter to them, including important information about their homes and local community, how the organisation is working to address problems, how the organisation is run, and information about performance on key issues.
Voice and influence
Housing Associations will seek and value the views of residents and will use this information to inform decisions. Every individual resident will feel listened to by their Housing Association on the issues that matter to them and can speak without fear.
Collectively, residents will work in partnership with their Housing Association to independently scrutinise and hold their Housing Association to account for the decisions that affect the quality of their homes and services.
Residents can expect their homes to be good quality, well maintained, safe and well managed.
When things go wrong
Residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Residents will receive timely advice and support when things go wrong.
Together with tenants in practice
We worked with tenants to understand what information is important, and how we should provide it in an accessible way.
We ensure our annual report is influenced by what tenants say is important to them.
We monitor our performance against the Together with tenants charter commitments, and report it at least annually to our Board.