Your feedback matters to us and helps us to improve our services
We are always looking for ways to improve our policies, procedures and services so we can continue to provide homes and communities where people want to live.
Here are some of the examples where we have listened to your feedback and made changes following consultations, resident reviews and neighbourhood plans.
Vauxhall Street block colour
As part of a consultation, we asked local residents at Vauxhall Street what colour they wanted the block to be painted, with a choice of 12 colours to choose from.
PCH believe that giving residents choices when it comes to the look of their property helps with ownership of where they live.

Read the full Vauxhall Street block colour - You said, we did report.
Pentamar Street Communal Area Improvements
As part of a consultation, we asked local residents in the blocks including and surrounding Pentamar Street, what improvements they'd like to have to their communal areas.
PCH wanted to ensure that any improvements that took place took into account the views and opinions of local people to ensure that PCH were being guided by residents on what they wanted to see more of.

Read the full Pentamar Street Communal Area - You said, we did report.
Communications Strategy
As part of a consultation and focus group, we asked for your feedback on our draft Communications Strategy. We also consulted with nine peer housing associations as well as 17 key stakeholders.

Read the full Communications Strategy - You said, we did report.
Resident Engagement Strategy
As part of a consultation, we asked for your feedback on our draft Resident Engagement Strategy.

Read the full Resident Engagement Strategy - You said, we did report.
Learn for Free programme
As part of a consultation, we asked residents what they thought about our Learn for Free programme.

Read the full Learn for Free - You said, we did report.
In your neigbourhood
As part of our neighbourhood plans, you tell us what's important for us to focus on in your local area.

Damp and mould
As part of a resident review, residents looked at how PCH tackles damp and mould.

Read the full Damp and mould - You said, we did report.
Contractors
As part of a resident review, residents looked at the way PCH contractors interact with residents including large contracts for work (for example block improvements) and contractors who work in residents’ homes.

Read the full Contractors - You said, we did report.
More results
- Barbican stairwells cleaning
- Engagement with customers before improvement works starts
- Missed gas appointments
- Fly-tipping in Stonehouse
- Service Charges Policy and Strategy
- Titchy Park
- Complaints Policy
- Neighbourhood Plans
- Annual Report
- Sheltered Housing Newsletter
- Development Standard
- Tall Building Resident Engagement Strategy