Safety in your home

We take fire safety very seriously and carry out fire risk assessments for our properties to make sure we keep our residents safe.

All relevant fire risk assessments are available on request. 

Devon and Somerset Fire & Rescue Service offer home safety visits which will provide you with free advice about staying safe in your home. To book a free home safety visit call 0800 7311 822.

Cornwall Fire & Rescue Service are offering an online home fire safety check through Safelincs which has been developed through a partnership between the National Fire Chiefs Council (NFCC), Fire Kills and Safelincs. This also allows referrals to be made directly to Cornwall Fire and Rescue Service.

To determine if you are eligible for a free home fire safety check please visit Safelincs to request one. If you meet the criteria for a free home fire safety check, you will be contacted to arrange a convenient date and time.

Most fires are avoidable if you follow a few simple rules:

• Test your smoke detector weekly, especially if it is battery operated only
• Check your home and make sure that it is safe from fire hazards. Pay particular attention to your kitchen, as two thirds of fires happen due to cooking
• Cookers should not be left unattended, particularly when using a chip pan
• Pay attention to electrical safety. Report all broken switches, sockets and light fittings or any exposed wiring immediately to the Repairs and Maintenance Service
• Turn off an unplug all electrical items not designed to be left on for long periods of time
• Do not use or store propane gas bottles, paraffin or other flammable liquids such as petrol
• Lit cigarettes, cigars and pipes should not be left unattended
• Keep matches away from children and ensure they can not be reached
• Candles should only be used in a stable holder, well away from curtains and other flammable materials and never be left unattended
• Do not dry or air clothes near heaters, cookers or open fires. Make sure open fires have fireguards
• Close internal doors when you retire at night.

If you live in a multi-storey block of flats or maisonettes please read the Devon & Somerset fire safety in flats and high rise buildings advice on their website.

In addition to this you should also: 

• Not wedge fire doors open 
• Dispose of your rubbish responsibly. Do not allow flammable materials to be left in communal areas 
• Not smoke in communal areas. This includes landings, lifts, foyers, stairwells, walkways, community rooms and storage cage areas.

You must keep communal areas such as landings, foyers, stairwells and walkways free of obstacles. They are your way out in the event of a fire. This is because anything left in these areas could: 

• Slow people down from being able to escape, especially if they are disabled, have poor eyesight or there is smoke which will cause visibility to be reduced. This could cost lives
• Catch fire and emit smoke, which could be toxic 
• Stop firefighters from being able to move around safely to deal with emergency or rescue 

We have a legal duty to ensure that escape routes are safe. As a tenant, you also share this responsibility in your Tenancy Agreement. To ensure this we have a clear corridors policy, which states that must not leave anything outside of your flat. We understand that you may not agree with this, but we have to remove any potential obstacles such as furniture, plants and pictures from communal areas. If you have any questions please contact your Housing Officer.  

In the event of a fire in your home, your main priority is to get out. Do not try and fight the fire yourself. Be prepared by:

• Planning your escape route and make sure that everyone staying in your home knows where to go, in case there is ever a fire 
• Keep your keys to the front door in a handy position, but out of the way of burglars. Vital time may be lost if you do not keep they keys to the front door close to it 
• Keep your escape route inside and outside of your home clear of obstacles at all times .

All of our properties should be fitted with smoke detectors. If you do not have one, contact us on 0808 230 6500.

You are responsible for maintaining your smoke detector. However, if you are disabled or elderly with no one else in your household, we can arrange for someone to do this for you. 

• Try to be calm - don't panic 
• Don't open doors looking for the source of the fire 
• Alert everyone else in your home to the fire 
• Close all doors in your home as you leave a room, if it safe to do so. However, make sure everyone else is out of the room
• Don't stop to collect personal belongings or pets
• If you have to move through smoke, keep as close to the floor as you can, where the air is fresher
• Close the front door after the last person has left
• If you live in a flat do not use a balcony to escape from, unless it is part of an official escape route
• If there is one, do not use the lift. Always use the staircase
• When you are out of the building or at the assembly point and safe, call 999
• Remember if you have a 'pay as you go' mobile phone it will still allow calls to 999 if you have no credit
• Keep calm and speak clearly
• Do not go back into the building until you have been told it is safe to do so by the Fire Service.   

• Close the door to the rooms you are in 
• Try to seal any gaps under the door with clothes or towels to stop smoke entering
• If you can use a phone without putting yourself in danger dial 999
• Close the windows unless you need fresh air or to call for help
• If you can't get to a phone safely shout for help out of the window. Ask a passer by to dial 999.  

• Under the Fire Safety Order 2005 we have a duty to make sure that your home is safe. Not just to live in but for council staff, contractors and other visitors as well 
• We have a dedicated fire safety team that work with Devon & Somerset Fire & Rescue Service, to make sure our homes are as safe as we can make them. They also ensure that people are given enough information and training about fire safety 
• In 2011 we started a programme of inspecting every block of flats to see what could be done to improve fire safety. As a result we have begun to make a number of improvements including repairs to fire doors, extra signs, fire stopping, fire detection and improved ventilation 
• Over time we will be providing you with more information and advice about fire safety, to help make your home a safer place 

• The Building Regulations 2000 which requires all home owners to comply with building control requirements, when undertaking any alterations to their property 
• The Regulatory Reform (Fire Safety) Order 2005 which requires lessee's to cooperate and coordinate with Plymouth Community Homes to ensure the risk from fire is reduced as far as possible 
• The Housing Act 2004 which requires lessee's to reduce the risk from fire within the home.

• You must ensure you have a minimum of a FD30S if your property requires a fire door. Failure to comply may result in legal action.
• You must provide evidence of a working door closer every two years or annually if you live in a high rise block. The closer of the door must not be removed at any time. Failure to comply may result in legal action.

There are three Mount Wise Towers: Lynher House, Tamar House and Tavy House each named after three well-known local rivers.

These iconic Towers have been a popular landmark of the city since they were built in the 1960’s - offering some of the greatest views the city has to offer.

Each tower contains 90 flats which are a mixture of bedsits, one and two bed properties.

• Building Safety Report Summary
• Tall Buildings Handbook
• Tall Buildings Resident Engagement Strategy Appendix
• Fire Risk Assessment

  A Fire Risk Assessment (FRA) provides a snapshot of issues at a specific point in time. It is a detailed and technical document intended for fire and rescue services and building control specialists.

  While recent government advice encourages us to share FRAs with customers, we want to ensure this information is presented clearly and helpfully. We are committed to transparency and are currently working on ways to share the contents of our FRAs in a manner that is helpful, reassuring, and comprehensive for everyone.

  Additionally, we will be publishing more information related to the safety of your building and how you can contribute to keeping your home safe.

Marlborough House is situated in the historic Dockyard area of Devonport; this iconic building was constructed in 1974 and hosts some of the most spectacular views in the city.

Marlborough House is 12 stories high and has two, two-bedroom flats on each floor of the building, the remainder of the properties are spacious one-bedroom flats.

• Building Safety Report Summary
• Tall Buildings Handbook
• Tall Buildings Resident Engagement Strategy Appendix
• Fire Risk Assessment

  A Fire Risk Assessment (FRA) provides a snapshot of issues at a specific point in time. It is a detailed and technical document intended for fire and rescue services and building control specialists.

  While recent government advice encourages us to share FRAs with customers, we want to ensure this information is presented clearly and helpfully. We are committed to transparency and are currently working on ways to share the contents of our FRAs in a manner that is helpful, reassuring, and comprehensive for everyone.

  Additionally, we will be publishing more information related to the safety of your building and how you can contribute to keeping your home safe.

Morley Court was constructed in the 1960’s alongside further residential accommodation at Market way and Western Approach.

Comprising of a range of 66 one and two bedroom properties over 8 floors, Morley Court is in a convenient central location close to local amenities.

• Building Safety Report Summary
• Tall Buildings Handbook
• Tall Buildings Resident Engagement Strategy Appendix
• Fire Risk Assessment

  A Fire Risk Assessment (FRA) provides a snapshot of issues at a specific point in time. It is a detailed and technical document intended for fire and rescue services and building control specialists.

  While recent government advice encourages us to share FRAs with customers, we want to ensure this information is presented clearly and helpfully. We are committed to transparency and are currently working on ways to share the contents of our FRAs in a manner that is helpful, reassuring, and comprehensive for everyone.

  Additionally, we will be publishing more information related to the safety of your building and how you can contribute to keeping your home safe.

There are three Mount Wise Towers: Lynher House, Tamar House and Tavy House each named after three well-known local rivers.

These iconic Towers have been a popular landmark of the city since they were built in the 1960’s - offering some of the greatest views the city has to offer.

Each tower contains 90 flats which are a mixture of bedsits, one and two bed properties.

• Building Safety Report Summary
• Tall Buildings Handbook
• Tall Buildings Resident Engagement Strategy Appendix
• Fire Risk Assessment

  A Fire Risk Assessment (FRA) provides a snapshot of issues at a specific point in time. It is a detailed and technical document intended for fire and rescue services and building control specialists.

  While recent government advice encourages us to share FRAs with customers, we want to ensure this information is presented clearly and helpfully. We are committed to transparency and are currently working on ways to share the contents of our FRAs in a manner that is helpful, reassuring, and comprehensive for everyone.

  Additionally, we will be publishing more information related to the safety of your building and how you can contribute to keeping your home safe.

There are three Mount Wise Towers: Lynher House, Tamar House and Tavy House each named after three well-known local rivers.

These iconic Towers have been a popular landmark of the city since they were built in the 1960’s - offering some of the greatest views the city has to offer.

Each tower contains 90 flats which are a mixture of bedsits, one and two bed properties.

• Building Safety Report Summary
• Tall Buildings Handbook
• Tall Buildings Resident Engagement Strategy Appendix
• Fire Risk Assessment

  A Fire Risk Assessment (FRA) provides a snapshot of issues at a specific point in time. It is a detailed and technical document intended for fire and rescue services and building control specialists.

  While recent government advice encourages us to share FRAs with customers, we want to ensure this information is presented clearly and helpfully. We are committed to transparency and are currently working on ways to share the contents of our FRAs in a manner that is helpful, reassuring, and comprehensive for everyone.

  Additionally, we will be publishing more information related to the safety of your building and how you can contribute to keeping your home safe.

Woodlands Court is made of up 66 homes, arranged over 11 floors and was built in the 1960’s.

• Building Safety Report Summary
• Tall Buildings Handbook
• Tall Buildings Resident Engagement Strategy Appendix
• Fire Risk Assessment

  A Fire Risk Assessment (FRA) provides a snapshot of issues at a specific point in time. It is a detailed and technical document intended for fire and rescue services and building control specialists.

  While recent government advice encourages us to share FRAs with customers, we want to ensure this information is presented clearly and helpfully. We are committed to transparency and are currently working on ways to share the contents of our FRAs in a manner that is helpful, reassuring, and comprehensive for everyone.

  Additionally, we will be publishing more information related to the safety of your building and how you can contribute to keeping your home safe.

A. asbestos insulating board (AIB) around boiler

B. toilet cistern

C. vinyl floor tiles backed with asbestos paper and bitumen adhesive

D. AIB or asbestos cement bath panels

E. AIB ceiling tiles

F. AIB airing cupboard and/or sprayed insulation coating boiler

G. pipe lagging

H. AIB partition wall

I. asbestos cement water tank

J. AIB behind fuse box

K. textured decorative coating, for example Artex

L. loose fill insulation

M. AIB behind fire

N. AIB or asbestos cement interior window panel

1. AIB or asbestos cement soffits and fascias

2. roofing felt

3. asbestos cement roof tiles/slates

4. asbestos cement panels

5. profiled asbestos cement sheeting

6. AIB or asbestos cement exterior window panel

7. gutters and asbestos cement downpipes

We will provide you with a letter to let you know any if asbestos containing materials were found when the property was surveyed, detailing the material and where it is located. We also enclose a leaflet which will give further information and advice.

All information regarding asbestos within our homes is kept on our asbestos register which enables us to monitor and manage it safely.

We survey and regularly inspect all communal areas of our buildings to ensure we know where asbestos is and what condition it is in.

You can also contact us to find out if there is asbestos in your home.

Asbestos is safe if it’s in good condition and hasn’t been disturbed, and it is important that it is left alone.

The PCH Asbestos Team are available to be contacted if you have any concerns.

If you are planning on carrying out any DIY within your home that has the potential to disturb asbestos containing materials, further checks may be necessary, so please do contact us.

If you think you have damaged any materials containing asbestos, do not attempt to clean up any debris yourself, contact us immediately where we can advise on the next steps.

Where necessary we will repair or remove any damaged, fragile or disturbed asbestos containing material.

• Do leave the asbestos alone and undisturbed if it’s in good condition and not damaged.
• Don’t try and remove the asbestos yourself – dealing with asbestos requires specialist training. We have trained staff and licenced contractors who can carry out asbestos work.
• Don’t rub down or sand an area where you think there might be asbestos.
• Don’t drill through asbestos containing materials.
• Don’t break off pieces of materials that you know, or suspect may contain asbestos.

To help you speak to the right person and get the right advice if you call PCH, we have added a 'key press' option to our phone lines. When you use the key press option, your call will be routed to the National Gas Emergency Service call centre.

Call us on 0808 230 6500 and press 1.

The only time the key press option should be used is if you suspect you have a gas leak, release of carbon monoxide or your carbon monoxide alarm is sounding.

Legionellosis is a collective term for diseases caused by legionella bacteria including the most serious Legionnaires’ disease, as well as the similar but less serious conditions of Pontiac fever and Lochgoilhead fever.

Legionnaires’ disease is a potentially fatal form of pneumonia and everyone is susceptible to infection. The risk increases with age but some people are at higher risk including:

• people over 45 years of age
• smokers and heavy drinkers
• people suffering from chronic respiratory or kidney disease
• diabetes, lung and heart disease
• anyone with an impaired immune system

The bacterium Legionella pneumophila and related bacteria are common in natural water sources such as rivers, lakes and reservoirs, but usually in low numbers. They may also be found in purpose-built water systems such as hot and cold water systems and spa pools.

If conditions are favourable, the bacteria may grow increasing the risks of Legionnaires’ disease and it is therefore important to control the risks by introducing appropriate measures. 

Legionella bacteria are widespread in natural water systems, e.g. rivers and ponds. However, the conditions are rarely right for people to catch the disease from these sources. Outbreaks of the illness occur from exposure to legionella growing in purpose-built systems where water is maintained at a temperature high enough to encourage growth, e.g. hot and cold water systems and spa pools used in all sorts of premises (work and domestic).

People contract Legionnaires’ disease by inhaling small droplets of water (aerosols), suspended in the air, containing the bacteria. Certain conditions increase the risk from legionella if:

• the water temperature in all or some parts of the system may be between 20-45 °C, which is suitable for growth
• it is possible for breathable water droplets to be created and dispersed e.g. aerosol created by water outlets
• water is stored and/or re-circulated
• there are deposits that can support bacterial growth providing a source of nutrients for the organism e.g. rust, sludge, scale, organic matter and biofilms.

We are carrying out water hygiene risk assessments as part of our legal obligations. We already regularly monitor and inspect some of our larger buildings to make sure water systems are clean and safe.

You can provide our assessor access to your home for them to check your water. This should take about 30 minutes to one hour, dependent on the type and size of your home.

Clean and disinfect taps and showers.

Legionella bacteria can multiply on scale, dirt or rust, so clean and disinfect taps and showers every three months or sooner if there is an obvious build-up of debris on the outlet,

Setting the right temperature

Legionella bacteria are more likely to grow between 20°C and 45°C, so where possible set hot water thermostats to 60°C. Using cold taps regularly can help temperatures stay below 20°C.

Use water taps once a week

All the water taps require use on at least a weekly basis this helps to make sure you don’t have water standing still in pipes. If you’ve been away for more than a week, run all your taps for a few minutes before using the water. You’ll also need to run the water in your shower. Make sure the water doesn’t spray or splash too much as this can create water droplets. If you can’t remove the shower head, cover it with a towel or plastic bag while you run the water.

• Bees and wasps (in or on a PCH property or a PCH erected shed or garage)
• Mice, only if the mice are in a block of flats or its communal grounds
• Nuisance birds (specific circumstances only)
• Rats, only if the rats are in a block of flats or its communal grounds
• Squirrels (which are in the roof/loft space)

• Ants in garden
• Bedbugs
• Bees and wasps in the garden or surrounding area
• Cockroaches
• Fleas
• Flies
• Mice, if not in communal areas or not in blocks of flats
• Rats, if not in communal areas or not in blocks of flats