Help and advice

Safety in your home

All residents have the right to live in a safe home

Follow our advice and tips on fire safety, gas safety, legionella and pests.

Fire and smoke can spread very quickly. Both can kill. You, your family and visitors are responsible for preventing the outbreak of fire.

Here you can find important information that advises what you can do to prevent fires and what to do if one should break out in your home.

It is important that everyone knows how to avoid fires starting and what to do if one does start. 

If you think you can smell gas, suspect you may be suffering from the effects of carbon monoxide or if your carbon monoxide alarm is activated you need to call 0800 111 999 immediately.

This is available 24 hours a day, every day and is free to use.

It doesn't matter what time of day or night you ring - trained operators work round-the-clock waiting to take your call and give you advice on what to do. 

If you think you can smell gas:

  • Do not smoke or light matches
  • Do not turn electrical switches on or off
  • Open doors and windows
  • Turn off the meter at the control handle unless the meter is in the cellar
  • Call 0800 111 999

You'll be asked: 

  • The address/location of the suspected gas escape or gas emergency 
  • How many people are at the property where the smell is most noticeable 
  • How long the smell has been noticeable 
  • If the smell is coming from the cellar/basement 
  • Are any neighbours affected 
  • Your name and phone number 
  • Any special circumstances or access information 

All calls to the Gas Emergency Service may be recorded and monitored.

If your carbon monoxide alarm sounds or you suspect a leak:

  • Stop using all appliances, switch them off, and open doors and windows to ventilate the property
  • Evacuate the property immediately - stay calm and avoid raising your heart rate  
  • Call the Gas Emergency number on 0800 111 999 to report the incident.
  • Don't go back into the property - wait for advice from the emergency services
  • Seek immediate medical help - you may not realise you've been affected by the carbon monoxide and going outside into fresh air won't treat any exposure by itself

Get in touch

For more information, email us or call us on 0808 230 6500.

Pests can damage your home and be a nuisance. You can report a pest problem to us and we'll be able to advise who is responsible for the pest control issue.

Contact us

Fill out an enquiry form or call us on 0808 230 6500.

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