If you own a shared ownership house, you are responsible for all internal and external repairs.
If you own a shared ownership flat, you are responsible for all internal repairs and anything additional listed in your lease (for example, windows). Your service charge costs may include a contribution to ongoing maintenance and repairs of the grounds and building.
Most new build properties will have a period under which the developer will resolve defects, known as the defect period. This is usually 12 months from when the property is complete depending on the warranty provider. Defects are not general wear and tear or the housing settling.
A defect is a problem that has arisen as a result of the workmanship carried out by the builder. Your defect period start and end date can be found on your completion paperwork. If you are within your defect period you can report a defect by calling 0808 230 6500.
All new build properties also have the benefit of a builder warranty which lasts up to 12 years which usually starts after the defects period ends. If a repair falls outside of the initial defect period, it may cover you if there is physical damage to your home because the builder failed to build your home to meet the insurance companies’ specification.
More information on who your warranty provider is can be found on your completion paperwork.
If you need to make a claim, call us on 0808 230 6500.