Anti-social behaviour

Anti-social behaviour: a guide for tenants

Anti-social behaviour is defined as ‘acting in a way that causes or is likely to cause alarm or distress to one or more people’. Plymouth Community Homes (PCH) is fully committed to resolving problems of anti-social behaviour (ASB) with your help.

Our Approach

At PCH, we are serious about tackling ASB and have made a public pledge to provide a high-quality ASB service.

Our tenancy agreements set out clearly what we mean by ASB, the standards of behaviour we expect from all tenants and the action we may take if people continue to carry out ASB.

Our team works with organisations such as Plymouth City Council, Victim Support, the Police, Public Protection, Environmental Health, Social Care and Health to tackle and help prevent further ASB.

We also look at early intervention projects and remedies, as well as legal approaches where appropriate.

  • What is the problem?
  • Why is it a problem?
  • Has it happened regularly?
  • Are you the only person who is annoyed?
  • Are you being reasonable with your expectations about what we can do?
  • Can you sort this out yourself?

Activity which is not classed as ASB includes:

  • cooking odours
  • children crying or engaging in summer activities such as playing in communal gardens or in the street
  • young people gathering socially – unless they are swearing and being intimidating to individuals
  • being unable to park outside your home
  • every day living noises – such as washing machines or vacuum during the day
  • one-off parties and celebrations
  • banging doors

What you can do

  • Can you speak to the person causing the nuisance?
  • Do they realise their behaviour is upsetting their neighbours?

Make sure you are calm when you speak to them and think about what you say. If you start shouting or are aggressive it could make things worse.

Don’t leave it too long– it’s better to get things sorted out.

What we can do

Contact your local housing officer. Everyone has the right to live peacefully and safely in their home and community. Once you have contacted us we will ensure you an immediate response and, if appropriate, will offer you a copy of the initial agreed action plan.  Depending on the type and severity of your complaint, in most cases, we will contact your neighbours to explain that we are aware of a problem and attempt to resolve matters quickly.

To report a nuisance out of working hours we have a dedicated out of hours service. The ASB Hotline number is 0800 0287 377.

In more complex cases and if the issues continue, with your assistance we can take appropriate legal action. If legal proceedings are started, the judge will want to see that every effort has been made to try to solve the problem.

Working Together For Better Communities

If we need to take further action, we will need you to collect as much evidence as possible, including recording times of the offending behaviour. Without this information there is very little we can do to resolve the situation.

Remember, if you haven’t reported a problem to us, it may be difficult to do anything about it.

All calls will be treated confidentially.

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