Selected PCH tenants, shared owners and leaseholders are being invited to tell us what they think about our services as our customer survey launches today.
We want to know what we're doing well, where we could do better and what matters most to you.
From today, selected residents and customers will receive an email inviting them to take part in an independent survey about their experience of Plymouth Community Homes.
It only takes 5 to 10 minutes to complete and, if you receive an invitation, we'd really encourage you to have your say.
The survey is being carried out by the Institute of Customer Service and TLF Research, and all responses are completely confidential. Only anonymised responses will be shared with PCH, so you can be open about your experience.
Putting residents first is at the heart of our new Strategic Business Plan, and listening to what you tell us is an important part of that.
Your feedback will help us build a clearer picture of your experience of PCH and identify where we need to focus our efforts to improve.
We're also working towards accreditation with The Institute of Customer Service, helping us to compare our performance with other organisations and understand where we can do better.
If you're selected to take part, look out for an email in your inbox from today with a link to complete the survey.
Whether you've had a positive experience or think there's something we could do better, we want to hear from you.
So if you receive an invitation, please take part and have your say.
Your experience matters, and we're listening.
