Owners of Freehold Homes on PCH Estates

Privacy Notice    

Owners of Freehold Homes on PCH Estates 

Effective 18 September 2023 

At Plymouth Community Homes (PCH) we are committed to ensuring that your privacy is protected, and that data is used in accordance with the data protection legislation in force in England and Wales. 

This privacy notice sets out why we collect personal information from you, how we use it and who we may share it with. It also explains your individual rights under the current data protection legislation. 

If we ask you to provide information which can identify you, then we will only use it in accordance with this privacy notice.  

We may change this notice by updating it on our website. You should check the notice from time to time to ensure that you are happy with any changes.  

Any queries regarding this notice and our privacy practices can be sent to the company Data Protection Officer by email using governance@plymouthcommunityhomes.co.uk or by writing to the Head of Governance, who is also the Data Protection Officer at - 

Plymouth Community Homes 

Plumer House 

Tailyour Road 



PL6 5DH 

Alternatively, you can telephone us on 0808 230 6500 

Who we are 

Plymouth Community Homes Limited is a registered housing provider. Our registration number is 30637R. Our registered office is Plumer House, Tailyour Road, Crownhill Plymouth, PL6 5DH 

For the purposes of data protection legislation, Plymouth Community Homes Limited is a Data Controller  

Why we collect information  

We collect and process your information because there is a legal covenant in place over your property which is between you and Plymouth Community Homes. This is the legal basis for us processing your information and carrying out our activities.  

We need your information for rent charge invoicing, to contact you about any issues regarding your estate, such as repairs and maintenance, and for any queries regarding payments.  

What information we collect about you 

When you become an owner of a freehold property on one of our estates where there is a legal covenant, we will collect the following information from you: 

  • Name 
  • Address 
  • Telephone numbers 
  • E mail address 
  • Bank account details 
  • Contact details of any managing agent  


CCTV - We will also operate CCTV / sound recording in and around some of the properties on our estates in pursuit of our legitimate interests to provide a safe and secure environment for residents and to protect the general interests and well-being of all residents. For more information refer to the separate Privacy Notice for CCTV on PCH Estates. 

How we collect your information 

Most of this information will be obtained when you first purchase a freehold property or land on one of our estates. Alternatively, it may be supplied by your solicitor during the purchase process, or if you notify us of any changes to your personal details. 

What we do with it 

We may use the information you give us: 

  • to fulfil our obligations under the deed 
  • to collect estate rent changes 
  • to consult with you about any proposed major works or developments which may affect you 
  • to contact you about estate repairs and maintenance 
  • for internal record keeping 
  • to undertake credit ratings or similar in the event of estate rent charge arrears 
  • to comply with our legal obligations 
  • to enforce your obligations under the deed 

How long we keep your information 

We will only retain your information for as long as is reasonably necessary for us to fulfil the purposes set out in this guide. When you cease to have a relationship with us, we will securely dispose of your information. If we are in dispute with you, we will keep it until legal proceedings have ended.  

There may be a need to retain some data indefinitely such as consents to covenants, consultation documents, legal deeds and any other documentation we are required to keep by law. 

Sharing your information   

We will only share your information where we are legally obliged or able to do so, for example: 

  • to provide you with the services we are required to deliver 
  • to comply with the law (e.g., police, health authorities, inland revenue, government departments, local authority) 
  • to progress the sale of the property with your permission 
  • to seek legal advice or in connection with court proceedings or statutory action to enforce compliance with the deed 
  • where there is a clear health and safety risk 
  • child protection and safeguarding issues 
  • for the detection and prevention of crime, prosecution of offenders and for the detection and prevention of fraud 

We may share your information with third parties from time to time, such as: 

  • Local authorities 
  • Legal Advisors, the courts and our insurers and auditors 
  • Contractors providing estate maintenance  
  • Language translation services 
  • External assistance where you have agreed to a referral, e.g., to help with money problems 
  • Credit checking agencies and debt recovery agents 
  • A nominated third party where you have given us your permission 
  • Organisations to carry out payments through a secure service (e.g., to set up a direct debit) 
  • Other organisations that hold a charge over your property 
  • Companies that help us mail out estate charge invoices   

How we store your information 

We are committed to ensuring that your information is secure. Some information is stored on paper, but most is stored electronically. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information. 

Your Rights in relation to your personal data  

In certain circumstances, data protection legislation gives you a number of individual rights in relation to your personal data. These are as follows:  

  • The Right to be Informed about how your data is managed – this right is met by this privacy notice and a range of other notices which relate to specific aspects of PCH, such as the CCTV privacy notice and the website privacy notice. 
  • The Right of Access to your personal information – so that you can be aware of and verify what personal data we hold. Click here for details on how to apply for this right or ask us for more information. 
  • The Right of Rectification - to have any personal data corrected if it is inaccurate, incomplete or out of date.
  • The Right of Erasure of your personal data – this only applies in certain circumstances, such as where you have given consent for us to hold information and you withdraw that consent.
  • The Right to restrict processing – in certain circumstances you have the right to block or restrict how we process your data. 
  • The Right to data portability – which in certain circumstances allows you to obtain obtain and reuse your personal data for your own purposes across different services 
  • The Right to object - in certain circumstances, to the processing of personal data. In particular you have the right to object to being sent direct marketing information. 
  • The Right not to be subject to automated decision making – Plymouth Community Homes does not do this 

More information on the individual rights and how they apply can be obtained by clicking here, by requesting a paper copy of our individual rights guidance information or you can visit the ICO website (ico.org.uk) 

If you wish to exercise any of the above rights, please contact: 

Governance Team 

Plymouth Community Homes 

Plumer House 

Tailyour Road 



PL6 5DH 

Alternatively, you can make a request electronically, by email, to governance@plymouthcommunityhomes.co.uk. or telephone the Governance Team on 01752 388134 or 388152 

Making a complaint  

If you believe that Plymouth Community Homes has not handled your personal information correctly you have the right to make a complaint. You can raise a complaint in a number of different ways: 

  • To a PCH staff member 
  • At our offices at Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH 
  • Through our website 
  • Using social media 
  • By telephone 
  • In writing 

You also have the right to lodge a complaint with the Information Commissioners Office at. 

Wycliffe House, Water Lane, Wilmslow, Cheshire 
SK9 5AF 

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number. 

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Plymouth Community Homes collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests should be sent to the PCH Data Protection Officer at the above address. 

If you or someone you know would like this information in large print, braille, or translated into another language, please contact our Communications Team on 0808 230 6500 or emailinfo@plymouthcommunityhomes.co.uk 

Plymouth Community Homes Group  

Registered Office: Plumer House, Tailyour Road, Plymouth, PL6 5DH  

Legal Status:  

Plymouth Community Homes Ltd is a registered society under the Co-operative and Community Benefit Societies Act 2014 (which consolidates the Industrial and Provident Societies Acts) and is registered with the Financial Conduct Authority (registration 30637R) and the Regulator of Social Housing (registration L4543).  

At the time of issuing this Notice, Plymouth Community Homes Ltd has two wholly owned subsidiaries, Plymouth Community Homes Regeneration Company Ltd (PCHR), company number 7272688 and Plymouth Community Homes Energy Ltd (PCHE), company number 8028170. Both subsidiaries are incorporated under the Companies Act 2006. 

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