There’s lots of ways to get involved and have your say, and you can spend as little or as much time as you want
Whether it's getting involved in-person, online or hybrid, there's lots of flexible options to fit around you.
Drop in sessions
Visit the Housing Officer and team in your area during a drop in session. There's no need to book and you can visit any time during the session hours.
Community walkabouts
Tell us what you think of your area and what we can improve by joining us on our estate walkabouts with your local Housing Officer.
We want all our residents to live within neighbourhoods that are safe, clean and attractive and we’d like you to work with us to make sure yours is well maintained.
This is an opportunity to show us something on your street or block that may need improving.
We look for abandoned vehicles, fly tipping, graffiti, and check the general condition of communal areas and the land around where you live. We then report any issues and work with our colleagues in other departments to monitor them.
The walkabout may be postponed if there is bad weather. Please contact your Housing Officer first to check. You can find your housing team here.
Events and projects
We have a team of Communities workers that support our communities to deliver local projects, activities, and initiatives.
We want to support our communities to thrive, be places where people enjoy living and want to help residents to achieve their goals.
PCH can support you to organise a variety of community-based activities that could include Fun days, group trips, or a longer project. We offer funding to groups and individuals that you may be eligible for, to support the delivery of a project.
If you would like more information, contact the Communities Team on 0808 230 6500 or email us.
Resident groups
There’s lots of resident groups across the city which bring neighbours together to celebrate and socialise whilst also discussing and resolving local issues. We can help you establish these groups and provide support with grants, advice and guidance where needed.
If you are interested in joining or creating a resident-led group, contact the Resident Involvement team on 0808 230 6500 or email us.
Make a Difference days
One off days that bring local residents, staff and other organisations together to clean up neighbourhoods and talk about local issues.
Funding can be provided to support this.
If you are interested in Make a Difference days, contact the Resident Involvement team on 0808 230 6500 or email us.
Clubs
We run a range of hobby and learning groups where residents can learn new skills and make new friends. There are weekly Maths, English, crafts, computer skills, photography and gadget clubs held at our head office, Plumer House.
If you are interested in a club, contact the Learn for Free Team on 0808 230 6500 or email us.
Surveys
Complete our consultation surveys online. They're quick and easy, and will ask you to comment on an area of our services.
Text and email
Sign up to receive information via text and email and give us your feedback at your convenience.
Have your say on our strategies, policies and specific areas of our services through a range of opportunities to make change.
You can find examples where your feedback has influenced us to make changes to our services on our You said, we did page.
Resident review
Design and carry-out in depth reviews focused on a particular service delivery area to help us to learn what we’re doing well and what can be improved.
Join our Board
As a Board Member you will be involved in key decisions that will affect PCH and our residents across the city.
Join the Customer Focus Committee
The Customer Focus Committee (CFC) supports the PCH Board by making sure PCH provides excellent services to all of its residents and supporting communities. This includes looking at our policies and procedures.
The CFC includes three resident co-optee member roles to ensure residents are involved in decision making.
Become a Resident Communications Advisor
Join our team of Resident Communications Advisors (RCA) who meet regularly and review our documents and communications to residents, and help us to come up with ideas and content
We are looking for residents who:
- Are interested in improving and promoting the services PCH delivers to residents and communities
- Have the ability to work effectively as a team and with other panel members
- Are committed to helping PCH provide excellent customer service and involve residents
- Want to make a positive difference to our communities
- Have commitment to our core values – Care, Respect, Listen & Do the right thing
You won’t have to commit much time at all – around 2 hours a month either virtually or in person.
If you are interested in becoming a Resident Communications Advisor, contact the Communications, Marketing & External Affairs Team on 0808 230 6500 or email us.
We're happy to give residents an induction including an introduction to PCH to help you look at the organisation and understand how we work so that you understand PCH a little better and understand the challenges and pressures we face as we look to deliver great services to our residents.
Focus groups
Come along to a group session with other residents and members of staff to give your views and ideas for one of our services.
If you are interested in attending a focus group, contact the Resident Involvement Team on 0808 230 6500 or email us.
Procurement
PCH work with a range of contractors to deliver works on behalf of Plymouth Community Homes, and we aim to provide opportunities for those that are directly impacted by these works, to be involved in overseeing the process of appointing the contractors.
We provide support and training to residents to enable them to scrutinise parts of the procurement process and be part of the conversations that lead to the appointment of contractors for specific works.
If you would like to help us decide which contractors we use, contact the Resident Involvement on 0808 230 6500 or email us.
Resident Voids Inspectors
PCH properties are let to a letting standard and we pride ourselves on providing quality homes for our residents.
Resident Voids Inspectors check and inspect our properties once they are ready to let, to ensure they meet the PCH letting standard and are ready for new tenants to move in.
If you are interested in becoming a Resident Voids Inspector, contact the Resident Involvement Team on 0808 230 6500 or email us.
We recognise the importance of residents being involved in decisions that affect their homes and lives. We want to encourage involvement and out-of-pocket expenses can deter residents from becoming involved. We will reimburse genuine out-of-pocket expenses incurred as a result of involvement.
Read our Residents Expenses Policy which sets out when we will reimburse expenses, and what is needed in order to claim.
Complete the Residents Expenses Claim form in order to make a claim for expenses and send it to the Communities Team.
