Publications
Strategic Business Plan
Strategic Business Plan 2017 - 2022 Refresh
Strategic Business Plan 2017 - 2022
Resident magazine
- InTouch Issue 51 (Summer 2022)
- InTouch Issue 50 (Spring 2022)
- InTouch Issue 49 (Winter 2022
- InTouch Issue 48 (Autumn 2021)
- InTouch Issue 47 (Summer 2021)
- InTouch Issue 46 (Spring 2021)
- InTouch Issue 45 (Winter 2021)
North Prospect Newsletters
Sheltered Housing Newsletters
Leaflets
- Anti-Social Behaviour Leaflet
- Customer Service Standards
- Damp and Condensation Leaflet
- Direct Debit Mandate
- Fire Safety Advice
- Fire Safety for Leaseholders
- Flytipping information
- Gas Safety Advice
- Get Involved with PCH
- Home Contents Insurance Pack
- Home Energy Leaflet
- Housing Ombudsman Complaint Handling Code Self Assessment
- Housing with Support Feedback Form
- Housing with Support Service Standards
- How to do Business with Plymouth Community Homes
- Leaseholders Handbook
- Legionella Leaflet
- Letting Standard Leaflet
- Mobility Scooters: What you need to know
- Modern Day Slavery statement
- Outdoor Electrical Safety Advice
- Repairs Leaflet
- Solar Panels FAQ's
- Your New Home Leaflet
Policies and Procedures
- Adaptation Policy
- Alterations to Homes Policy
- Anti-fraud, Bribery and Corruption Policy
- Anti-social Behaviour Policy
- CCTV Policy
- Customer Complaints and Comments Policy
- Decant Policy
- Domestic Abuse Policy
- Doors and Gates Policy
- E-cigarettes in Communal Areas Policy
- Environmental Policy
- Equality, Diversity and Inclusion Policy and Strategy
- Fire Action Notice
- Fire Risk Assessment - Lynher
- Fire Risk Assessment - Tamar
- Fire Risk Assessment - Tavy
- Fire Safety Management of Common Areas
- Fire Safety Management Policy
- Garages and Parking Space Policy
- Gas Safety Management Policy
- Hate Crime and Hate Incident Policy
- Health and Safety Policy
- Incomes Policy
- Leaseholder Management Policy
- Medication Policy
- Mobility Scooter Policy
- Pets Policy
- Quality Policy
- Reasonable Adjustments Policy
- Repairs and Voids Recharge Policy
- Residents Expenses Policy
- Responsive Repairs Policy
- Safeguarding Adults & Children Policy
- Service Charges Policy
- Service Charges Strategy
- Shareholding Membership Policy
- PCH Social Media Management Policy
- Solid Fuel Policy
- Tenancy Allocation Policy
- Tenancy Fraud Policy
- Tenancy Management Policy
- Tenancy Policy
- Tenancy Termination Policy
- Tenant's Compensation and Payments Policy
- Tree Policy
Annual Reports
- Annual Report 2021
- Annual Report 2020
- Annual Report 2019
- Annual Report 2018
- Annual Report 2017
- Annual Report 2016
- Annual Report 2015
- Annual Report 2014
- Annual Report 2013
- Annual Report 2012
- Annual Report 2011
- Annual Report 2010
Annual Accounts
- PCH Group Annual Statements 2021 - 2022
- PCH Group Annual Statements 2020 - 2021
- PCH Group Annual Statements 2019 - 2020
- PCH Group Annual Statements 2018 - 2019
- PCH Group Annual Statements 2017 - 2018
- PCH Group Annual Statements 2016 - 2017
- PCH Group Annual Statements 2015 - 2016
- PCH Group Annual Statements 2014 - 2015
- PCH Group Annual Statements 2013 - 2014
- PCH Group Annual Statements 2012 - 2013
- PCH Group Annual Statements 2011 - 2012
- PCH Group Annual Statements 2010 - 2011
- PCH Group Annual Statements 2009 - 2010
Value For Money Statements
Development grant financial reporting
- Development open book expenditure - Quarter 1 2022-23
- Development open book expenditure - Quarter 4 2021-22
- Development open book expenditure - Quarter 3 2021-22
- Development open book expenditure - Quarter 2 2021-22
- Development open book expenditure - Quarter 1 2021-22
- Development open book expenditure - Quarter 4 2020-21
- Development open book expenditure - Quarter 3 2020-21
- Development open book expenditure - Quarter 2 2020-21
- Development open book expenditure - Quarter 1 2020-21
- Development open book expenditure - Quarter 4 2019-20
- Development open book expenditure - Quarter 3 2019-20
- Development open book expenditure - Quarter 2 2019-20
- Development open book expenditure - Quarter 1 2019-20
- Development open book expenditure - Quarter 4 2018-19
- Development open book expenditure - Quarter 3 2018-19
- Development open book expenditure - Quarter 2 2018-19
- Development open book expenditure - Quarter 1 2018-19
- Development open book expenditure - Quarter 4 2017-18
- Development open book expenditure - Quarter 3 2017-18
- Development open book expenditure - Quarter 2 2017-18
- Development open book expenditure - Quarter 1 2017-18
- Development open book expenditure - Quarter 4 2016-17
- Development open book expenditure - Quarter 3 2016-17
- Development open book expenditure - Quarter 2 2016-17
- Development open book expenditure - Quarter 1 2016-17
- Development open book expenditure - Quarter 4 2015-16
- Development open book expenditure - Quarter 3 2015-16
- Development open book expenditure - Quarter 2 2015-16
- Development open book expenditure - Quarter 1 2015-16
- Development open book expenditure - Quarter 4 2014-15
- Development open book expenditure - Quarter 3 2014-15
- Development open book expenditure - Quarter 2 2014-15
- Development open book expenditure - Quarter 1 2014-15
- Development open book expenditure - Quarter 4 2013-14
- Development open book expenditure - Quarter 3 2013-14
- Development open book expenditure - Quarter 2 2013-14
- Development open book expenditure - Quarter 1 2013-14
Towers grant financial reporting
- Towers grant expenditure - Jan to Mar 2022
- Towers grant expenditure - Oct to Dec 2021
- Towers grant expenditure - Jul to Sep 2021
- Towers grant expenditure - Apr to Jun 2021
- Towers grant expenditure - Jan to Mar 2021
- Towers grant expenditure - Oct to Dec 2020
- Towers grant expenditure - Jul to Sep 2020
- Towers grant expenditure - Apr to Jun 2020
- Towers grant expenditure - Jan to Mar 2020
- Towers grant expenditure - Oct to Dec 2019
- Towers grant expenditure - Jul to Sep 2019
- Towers grant expenditure - Apr to Jun 2019
- Towers grant expenditure - Jan to Mar 2019
