Publications

Strategic Business Plan

Strategic Business Plan 2017 - 2022 Refresh

Strategic Business Plan 2017 - 2022

 

Resident magazine

In Touch Issue 26 (Spring 2016)

In Touch Issue 27 (Summer 2016)

In Touch Issue 28 (Autumn 2016)

In Touch Issue 29 (Winter 2017)

In Touch Issue 30 (Spring 2017)

In Touch Issue 31 (Summer 2017)

In Touch Issue 32 (Autumn 2017)

In Touch Issue 33 (Winter 2018)

In Touch Issue 34 (Spring 2018)

In Touch Issue 35 (Summer 2018)

In Touch Issue 36 (Autumn 2018)

In Touch Issue 37 (Winter 2019)

In Touch Issue 38 (Spring 2019)

In Touch Issue 39 (Summer 2019)

In Touch Issue 40 (Autumn 2019)

In Touch Issue 41 (Winter 2019)

Anniversary 10 year insert

In Touch Issue 42 (Spring 2020)

In Touch Issue 43 (Summer 2020)

In Touch Issue 44 (Autumn 2020)

In Touch Issue 45 (Winter 2021)

 

North Prospect Newsletters

Winter 2015

Spring 2016

Summer 2016

Autumn 2016

Spring 2017

Summer 2017

Autumn 2017

Winter 2017

Summer 2018

Autumn 2018

Winter 2018

Spring 2019

Summer 2019

Autumn 2019

Autumn 2020

Winter 2021

 

Sheltered Housing Newsletters

December 2020

 

Efford Newsletters

Autumn 2019

 

Leaflets

Anti-Social Behaviour Leaflet

Customer Service Standards 

Damp and Condensation Leaflet

Direct Debit Mandate

Fire Safety Advice

Fire Safety for Leaseholders

Flytipping information

Gas Safety Advice

Get Involved with PCH

Home Contents Insurance Pack

Home Energy Leaflet

Housing Ombudsman Complaint Handling Code Self Assessment

Housing with Support Feedback Form

Housing with Support Service Standards

How to do Business with Plymouth Community Homes

Leaseholders Handbook

Legionella Leaflet

Letting Standard Leaflet

Mobility Scooters: What you need to know

Modern Day Slavery statement 

Outdoor Electrical Safety Advice

Pets Policy Guidance

Repairs Leaflet 

Solar Panels FAQ's

Your New Home Leaflet

 

Policies and Procedures

Adaptation Policy

Alterations to Homes Policy

Anti-fraud, Bribery and Corruption Policy

Anti-social Behaviour Policy

Asset Management Strategy

Caretaking and Estate Management Policy

CCTV Policy

Customer Complaints and Comments Policy

Decant Policy

Development Strategy

Domestic Abuse Policy

Doors and Gates Policy

E-cigarettes in Communal Areas Policy

Environmental Sustainability Policy

Equality and Diversity Policy

Fire Action Notice

Fire Risk Assessment - Lynher

Fire Risk Assessment - Tamar

Fire Risk Assessment - Tavy

Fire Safety Management of Common Areas

Fire Safety Management Policy

Garages and Parking Space Policy

Hate Crime and Hate Incident Policy

Health and Safety Policy

Incomes Policy

Leaseholder Management Policy

Medication Policy

Mobility Scooter Policy

Openness Policy

Pet Policy

Quality Policy

Reasonable Adjustments Policy

Repairs and Voids Recharge Policy

Residents Expenses Policy

Resident Involvement Strategy

Responsive Repairs Policy

Safeguarding Adults Policy

Safeguarding Adults & Children Policy

Service Charges Policy

Service Charges Strategy

Shareholding Membership Policy

PCH Social Media Management Policy

Solid Fuel Policy

Tenancy Allocation Policy

Tenancy Fraud Policy

Tenancy Management Policy

Tenancy Policy

Tenancy Termination Policy

Tenant's Compensation and Payments Policy

Tree Policy

VFM Strategy

 

Annual Reports

Annual Report 2020

Annual Report 2019

Annual Report 2018

Annual Report 2017

Annual Report 2016

Annual Report 2015

Annual Report 2014

Annual Report 2013

Annual Report 2012

Annual Report 2011

Annual Report 2010

 

Annual Accounts

PCH Accounts 31 March 2020

PCH Accounts 31 March 2019

PCH Accounts 31 March 2018

PCH Accounts 31 March 2017

PCH Accounts 31 March 2016

PCH Accounts 31 March 2015

PCH Accounts 31 March 2014

PCH Accounts 31 March 2013

PCH Accounts 31 March 2012

PCH Accounts 31 March 2011

PCH Accounts 31 March 2010

 

Value For Money Statements

Value For Money Statement 2017

Value For Money Statement 2016

 

Development grant financial reporting 

Development open book expenditure - Quarter 3 2020-21

Development open book expenditure - Quarter 2 2020-21

Development open book expenditure - Quarter 1 2020-21

Development open book expenditure - Quarter 4 2019-20

Development open book expenditure - Quarter 3 2019-20

Development open book expenditure - Quarter 2 2019-20

Development open book expenditure - Quarter 1 2019-20

Development open book expenditure - Quarter 4 2018-19

Development open book expenditure - Quarter 3 2018-19

Development open book expenditure - Quarter 2 2018-19

Development open book expenditure - Quarter 1 2018-19

Development open book expenditure - Quarter 4 2017-18

Development open book expenditure - Quarter 3 2017-18

Development open book expenditure - Quarter 2 2017-18

Development open book expenditure - Quarter 1 2017-18

Development open book expenditure - Quarter 4 2016-17

Development open book expenditure - Quarter 3 2016-17

Development open book expenditure - Quarter 2 2016-17

Development open book expenditure - Quarter 1 2016-17

Development open book expenditure - Quarter 4 2015-16

Development open book expenditure - Quarter 3 2015-16

Development open book expenditure - Quarter 2 2015-16

Development open book expenditure - Quarter 1 2015-16

Development open book expenditure - Quarter 4 2014-15

Development open book expenditure - Quarter 3 2014-15 

Development open book expenditure - Quarter 2 2014-15

Development open book expenditure - Quarter 1 2014-15

Development open book expenditure - Quarter 4 2013-14

Development open book expenditure - Quarter 3 2013-14

Development open book expenditure - Quarter 2 2013-14

Development open book expenditure - Quarter 1 2013-14

 

Towers grant financial reporting

Towers grant expenditure - Jan to Mar 2019

Towers grant expenditure - Apr to June 2019

Towers grant expenditure - Jul to Sept 2019

Towers grant expenditure - Oct to Dec 2019

Towers grant expenditure - Jan to March 2020

Towers grant expenditure - April to June 2020

Towers grant expenditure - July to Sept 2020

Towers grant expenditure - Oct to Dec 2020