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Our Strategic Business Plan 2023-2028 is supported by other strategies covering the big areas of work we need to carry out to achieve our vision:

• Asset Management Strategy
• Communications Strategy
• Development Strategy
• Equality, Inclusion and Diversity Strategy
• Environmental Strategy
• Resident Engagement Strategy
• Supply Chain Strategy
• Value For Money Strategy
• Valuing Our People Strategy

• Tall Buildings Resident Engagement Strategy
• Tall Buildings Resident Engagement Strategy - Lynher House Appendix
• Tall Buildings Resident Engagement Strategy - Marlborough House Appendix
• Tall Buildings Resident Engagement Strategy - Morley Court Appendix
• Tall Buildings Resident Engagement Strategy - Tamar House Appendix
• Tall Buildings Resident Engagement Strategy - Tavy House Appendix
• Tall Buildings Resident Engagement Strategy - Woodlands Court Appendix

• Adaptation Policy
• Alterations to Homes Policy
• Anti-fraud, Bribery and Corruption Policy
• Anti-social Behaviour Policy
• Asbestos Management Policy
• Building Safety Policy
• Buying your PCH home Policy
• CCTV Policy
• Customer Complaints and Comments Policy
• Damp and Condensation Policy
• Data Protection Policy Summary
• Decant Policy
• Domestic Abuse Policy
• Doors and Gates Policy
• Electrical Safety Policy
• Environmental Policy
• Equality, Diversity and Inclusion Policy and Strategy
• Expenses Policy
• Fire Safety Management of Common Areas
• Fire Safety Management Policy
• Garages and Parking Space Policy
• Gas Safety Management Policy
• Gifts and Hospitality Policy
• Hate Crime and Hate Incident Policy
• Health and Safety Policy
• Incomes Policy
• Leaseholder Management Policy
• Legionella Control Policy
• Lifting Equipment Policy
• Medication Policy
• Mobility Scooter Policy
• Modern Slavery Act Statement
• Mutual Exchange Policy
• Pets Policy
• Reasonable Adjustments Policy
• Reasonable Behaviour Guidance Policy
• Repairs and Voids Recharge Policy
• Residents Expenses Policy
• Responsive Repairs Policy
• Safeguarding Adults & Children Policy
• Service Charges Policy
• Service Charges Strategy
• Shareholding Membership Policy
• Shared Ownership - First Come First Served Policy
• Shared Ownership – Surplus Income Policy
• Solid Fuel Policy
• Tenancy Allocation Policy
• Tenancy Fraud Policy
• Tenancy Management Policy
• Tenancy Policy
• Tenancy Termination Policy
• Tenant's Compensation and Payments Policy
• Transparency Policy
• Tree Policy
• Whistleblowing Policy

• Housing with Support Service Standards
• Letting Standards

Our Service Standards can be found here.

• Asbestos
• Damp, Mould and Condensation
• Pets Guidance
• Tenancy Sign Up Information Pack

• Annual Report 2024
• Annual Report 2023
• Annual Report 2022
• Annual Report 2021
• Annual Report 2020
• Annual Report 2019
• Annual Report 2018
• Annual Report 2017
• Annual Report 2016
• Annual Report 2015
• Annual Report 2014
• Annual Report 2013
• Annual Report 2012
• Annual Report 2011
• Annual Report 2010

• PCH Group Annual Financial Statements 2023-24
• PCH Group Annual Financial Statements 2022-23
• PCH Group Annual Financial Statements 2021-22
• PCH Group Annual Financial Statements 2020-21
• PCH Group Annual Financial Statements 2019-20
• PCH Group Annual Financial Statements 2018-19
• PCH Group Annual Financial Statements 2017-18
• PCH Group Annual Financial Statements 2016-17
• PCH Group Annual Financial Statements 2015-16
• PCH Group Annual Financial Statements 2014-15
• PCH Group Annual Financial Statements 2013-14
• PCH Group Annual Financial Statements 2012-13
• PCH Group Annual Financial Statements 2011-12
• PCH Group Annual Financial Statements 2010-11
• PCH Group Annual Financial Statements 2009-10